Senior Manager, Kate Spade Malaysia Retail

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Primary Purpose:

To lead the strategic, commercial, operational and people performance of Kate Spade across the assigned region, driving sustainable sales growth, profitability and a consistently elevated brand and customer experience.

The Regional Manager provides direction to the retail leadership team, builds leadership capability and serves as the key market voice, providing insights that influence product, merchandising and wider business decisions.

The successful individual will leverage their proficiency in Retail Store Management to...

People

- Lead, coach and develop District Leaders and Store Leaders to deliver strong commercial and people outcomes, and partner with RT&D for development needs of the team in the region
- Partner with Human Resources on workforce planning, talent decisions, performance management and build a strong leadership pipeline through talent identification, succession planning and development of high-potential employees.
- Build a culture of accountability, collaboration and continuous improvement.

Strategy & Commercial Leadership

- Develop and drive the regional retail strategy in alignment with Kate Spade’s brand and business priorities.
- Own regional sales, profitability and key performance indicators, identifying opportunities to drive sustainable growth.
- Translate business priorities and market insights into clear strategies and priorities for the retail leadership team.
- Analyse customer trends, competitor activity and market developments to identify business opportunities and risks.
- Provide market insights and recommendations to influence product assortment, pricing, visual merchandising and other key business decisions.
- Partner with the Brand Director and cross-functional teams on business planning, store portfolio opportunities and market priorities.
- Champion Kate Spade brand standards and ensure a consistent, elevated customer experience across stores and channels and maintain a strong presence in stores

3. Operational Excellence

- Ensure consistent execution of operational standards, company policies and controls across the region.
- Own the healthy range for payroll, excellency in productivity, shrinkage, audits and compliance
- Identify opportunities to improve productivity, manage costs and strengthen store profitability.
- Ensure significant operational, people or compliance risks are addressed promptly with the appropriate business partners.

5. Cross-Functional & Market Partnership

- Partner with the business leaders on BD, retail and market perspective in regional and cross-functional business discussions.
- Provide commercial and operational input into new stores, relocations, renovations and other portfolio decisions.
- Build strong relationships with landlords and other key external stakeholders as required.

The accomplished individual will possess...

- Bachelor’s Degree and minimum of 5–8 years’ experience in an upscale retail environment, with strong experience in the capacity of an Area Manager or equivalent multi-store leadership role
- Strategic commercial leader with a proven ability to drive business performance, translate opportunities and deliver results
- Experience in specialty retail preferred; exposure to an international brand would be advantageous
- Leadership presence with the ability to develop, inspire, influence and engage teams
- Strong knowledge of the local retail market, customer and competitive landscape

Our Competencies for All Employees
Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results : Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly : Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers
Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others : Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

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