Retail Shop Manager - All Locations

Why Airtel Africa?

At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.

We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.

By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.

About the Role:

The purpose of the role is to implement and monitor Service Delivery strategy in assigned showroom to ensure that customer base within this territory enjoy remarkable positive in-store experience at all contacts with complete query resolution.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Educational Qualifications

- First degree in any related course

Relevant Experience & Functional / Technical Skills

Minimum of 4 years work experience in a Customer Service environment.

- Ability to work with minimal supervision

- Good analytic, report writing and problem-solving skills

- Good understanding of business processes

- Good knowledge of customer administrative systems – ECMS, Single screen, USDM,CCUI,SV etc.

Other Requirements

- Passion for customer satisfaction and service delivery

- A strong work ethic with positive attitude.

- Team Leader & Player: Independent, confident and objective

- Attention to detail/ excellent oral and written communication skills.

- Good presentation skills.

- Ability to maintain confidentiality at all times

- Committed to common goals and values of the organization.