People Operations Specialist | Heritage Awali

Overview of the Role 🔍 Support the delivery of People Operations activities, ensuring effective employee relations, performance management, HR administration, compliance and team member development and well-being.
Key Responsibilities 📋 People Management & Employee Relations • Support HODs and supervisors in managing, motivating and developing their teams. • Advise management on HR matters and handle employee grievances within company policies and labour legislation. • Conduct exit and return-to-work interviews and gather employee feedback for continuous improvement. • Support the implementation of employee engagement surveys, welfare initiatives and CSR activities.
Performance Management & Training • Support the implementation, monitoring and continuous improvement of the Performance Management System (PMS). • Identify training needs in collaboration with HODs and the Training Manager. • Monitor team performance and support the development of a performance-driven culture.
Recruitment & HR Administration • Participate in the recruitment and selection process. • Ensure salary increases and promotions comply with established SOPs and update HR records accordingly. • Liaise with the Payroll Team on payroll-related matters. • Prepare and maintain HR statistics, KPI reports and periodic HR reports. • Assist the People Operations Manager with monthly, quarterly and annual reporting, as well as budget preparation and monitoring.
HR Policies, Compliance & Employee Support • Implement and communicate HR policies, procedures and relevant updates to employees. • Ensure compliance with company standards, procedures and prevailing labour legislation. • Support the implementation of the Quality Management System within departments. • Participate in Health & Safety Committee meetings and follow up on related actions.
Staff Welfare & Facilities • Coordinate staff welfare activities, events and committee initiatives. • Monitor uniform and accessory procurement in line with the approved budget. • Oversee the day-to-day operations and cleanliness of staff canteens, quarters and locker rooms. • Coordinate employee transportation with service providers and address related issues.
Ideal Candidate Profile 🎯 • Diploma or Degree in Human Resource Management or a related field. • Previous experience in a Human Resources management role. • Sound knowledge of HR policies, practices, labour legislation and current HR trends. • Experience in conflict resolution, disciplinary procedures and workplace investigations would be an advantage. • Strong leadership, communication, interpersonal and negotiation skills. • Fluent in both English and French.
What's in it for you? 🎁 • Medical Insurance – Benefit from medical coverage, for you and your dependent(s), with 50% company contribution. • 24Hrs Personal Accident Cover – Up to Rs 100,000 cover for accidents, 24/7. • Pension Scheme – Enjoy a pension plan with company contributions for your future. • Company Doctor Services – Free on-site medical consultations for your health needs. • Performance Bonus – Earn a bonus for your hard work. • Exclusive Employee Discounts – Benefit from a wide range of discounts with MyExperience Mobile App. • Wedding & Newborn Gifts – Celebrate major life events with special company gifts. • Instant Leave Benefits – Earn 1 annual and 1 sick leave monthly from day one. • Birthday Leave – Celebrate your Birthday with 1 additional day on top of your entitled local leave. • Career Growth & Internal Mobility – Find diverse career and internal mobility options within our various clusters. • Learning & Development – Grow with training and development opportunities through our Training Academy.