IT/Network Support Officer

A skilled and proactive IT/Network
Support Officer to join our technology team. The ideal candidate will have
hands-on experience managing IT infrastructure, providing technical support,
and ensuring the reliability and security of our network and systems. This role
requires a problem-solver who can work independently while supporting end-users
and maintaining critical IT operations.

Key Responsibilities

Hardware & Technical Support

· Diagnose, troubleshoot, and
resolve hardware issues for desktops, laptops, servers, printers, and
peripherals

· Perform hardware installations,
upgrades, and maintenance

· Manage inventory of IT assets
and coordinate warranty repairs/replacements

· Provide first-level and
second-level technical support to end-users

Network Administration

· Install, configure, and
maintain network infrastructure (routers, switches, firewalls, access points)

· Monitor network performance,
troubleshoot connectivity issues, and optimize network reliability

· Implement and maintain network
security protocols and access controls

· Manage VPN configurations and
remote access solutions

System Administration

· Administer Windows/Linux server
environments and Active Directory

· Manage user accounts,
permissions, and group policies

· Oversee software deployment,
patching, and license management

· Maintain backup systems and
disaster recovery procedures

General IT Operations

· Document IT procedures, network
diagrams, and system configurations

· Coordinate with vendors and
service providers for infrastructure support

· Assist in IT project
implementations and technology upgrades

· Ensure compliance with IT
policies, security standards, and best practices

Requirements

Minimum 4 years of hands-on experience.

Technical Skills

- Proficiency in Windows and Linux server
administration
- Strong knowledge of TCP/IP, DNS, DHCP, VPN, and VLAN configurations
- Experience with network hardware (Cisco, Juniper, or equivalent)
- Active Directory and Microsoft 365/Exchange administration
- Hardware troubleshooting and repair capabilities

Certifications (Preferred)

CompTIA A+, Network+, Security+; Microsoft
Certified Solutions Associate (MCSA); Cisco CCNA; or equivalent industry
certifications

Soft Skills

· Strong analytical and
problem-solving abilities

· Excellent communication skills
for technical and non-technical stakeholders

· Ability to work independently
and manage multiple priorities

· Commitment to security best
practices and compliance standards

· Continuous learning mindset to
keep pace with Microsoft ecosystem updates

### Benefits
Industry Standard