Customer Service & Logistics Coordinator (m/w/d)

KWS UK Ltd. is looking for a proactive and detailed-oriented candidate as a Customer Service & Logistics Coordinator (m/w/d) in Thriplow. In this role you will support the efficient delivery of UK seed sales and providing a high standard of service to customers. The position is responsible for accurate order processing and administration within SAP S/4HANA, coordinating deliveries and maintaining clear communication between customers, sales, production and external processors. The role requires a proactive, organised approach to managing enquiries, resolving issues and keeping orders moving, while taking ownership of daily tasks and contributing to improved accuracy, teamwork and operational efficiency. This job is full-time (5h/week) , hybrid mode (40% remote) is possible.

Your Tasks:

- Process customer orders, amendments, invoices and credits accurately in SAP S/4HANA.

- Manage the shared orders inbox, ensuring all orders and enquiries are actioned.

- Provide timely customer updates on stock, orders, deliveries and issues.

- Liaise with Sales, Production, Multiplication and toll processors to coordinate fulfilment.

- Maintain accurate stock, order and delivery records, escalating risks promptly.

- Support trial and multiplication seed administration, samples and certification as required.

- Administer returns, rebates and credits in line with agreed procedures.

- Produce accurate sales-versus-budget and operational reports.

- Take ownership of tasks and contribute to efficient processes and teamwork.

Your Profile:

- Experience in customer service, logistics or sales administration;

- Confident Microsoft Office skills; SAP desirable;

- Ability to manage competing priorities and detailed transactions;

- Commercial awareness and willingness to learn;

- Licensed crop inspection and certification is a plus;

- Agricultural or seed knowledge advantageous;

- Driving licence is essential for external visits;

- Customer focus, accuracy and accountability;

- Strong written and verbal communication, organisation and prioritisation skills.

Our offer:

- Key focus on professional and personal development. “Make yourself grow”.

- 35 working hours weekly

- 30 days of annual leave plus bank holidays

- Highly competitive Pension Scheme with 16% Company contribution and 1.2% minimum employee contribution

- Life Assurance of three times annual salary

- Income Protection Plan at 75% of salary for long-term illness and disability for a period of three years

- Private Health Care Plan

- Profit Related Bonus Scheme, targeted at 10% of annual salary

- Membership of Lifestyles discount scheme

- Reduced diesel prices from the company’s fuel pump

Ready to join us?

If you’re excited to drive customer excellence and bring data-driven insights to life, we’d love to hear from you. Apply now with your CV and take the next step in your career with KWS UK Ltd.