Digital Sales Representative - Expansion

Accountabilities:

- Manage and develop a portfolio of self-service customers, building strong relationships and identifying opportunities to increase product adoption and account value.

- Own an assigned book of business, focusing on revenue retention, customer expansion, and growth through upselling and cross-selling initiatives.

- Drive new customer activations and manage transactional and solution-based sales opportunities, taking ownership of the sales cycle through successful deal closure.

- Execute structured and scalable sales programs to achieve revenue, gross margin, and gross profit targets.

- Identify customer needs and recommend relevant communications solutions across messaging, voice, and email services to maximize business value.

- Develop and maintain an accurate sales pipeline and revenue forecast using Salesforce CRM, ensuring consistent reporting and proactive opportunity management.

- Collaborate with management to review sales performance, assess business opportunities, and refine account development strategies.

- Work cross-functionally with Product, Finance, Customer Support, and Professional Services teams to coordinate renewals, improve customer outcomes, and drive expansion revenue.

- Implement automation strategies and scalable engagement approaches to manage a high volume of customer accounts while maintaining customer satisfaction and minimizing churn.

- Partner with Marketing teams to align sales initiatives with campaigns, messaging, and customer engagement programs.

- Use customer data, account insights, and performance metrics to identify growth opportunities, prioritize sales activities, and demonstrate the value of proposed solutions.

Requirements:

- At least 2 years of demonstrated experience closing sales opportunities, or 1+ year of closing experience within a Software-as-a-Service (SaaS) or Communications Platform as a Service (CPaaS) environment.

- Proven track record of achieving strong sales performance, consistently meeting revenue targets, and delivering measurable gross profit results.

- Demonstrated experience managing sales forecasts, financial models, and business performance metrics.

- Strong account management and business development capabilities, with experience identifying opportunities and driving customer expansion.

- Ability to engage effectively with both business decision-makers and highly technical stakeholders, building trusted relationships and influencing purchasing decisions.

- Analytical mindset with the ability to leverage customer data, account insights, and performance indicators to develop targeted account strategies and demonstrate business value.

- Entrepreneurial approach, with the initiative and adaptability to develop new processes, build scalable programs, and identify opportunities for improvement.

- Excellent written and verbal communication skills, with the ability to present solutions clearly, negotiate effectively, and build lasting customer relationships.

- Strong organizational and pipeline management skills, with the ability to prioritize multiple opportunities and manage a high-volume customer portfolio.

- Comfortable working independently in a fast-paced, performance-driven, and evolving environment.

- Willingness to travel occasionally for customer engagements, team meetings, and in-person collaboration.

- Location eligibility: This position is remote within the United States but is not available to candidates residing in California, Connecticut, Illinois, Massachusetts, Maryland, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Texas, Virginia, Washington State, or Washington, D.C.

Benefits:

- Competitive hourly compensation, with estimated pay ranges varying by eligible location:
- Colorado, Hawaii, Minnesota, or Vermont: $35.34–$44.14 per hour.

- Washington, D.C., Illinois, Maryland, Massachusetts, or California (excluding the San Francisco Bay Area): $37.31–$46.59 per hour.

- New York, New Jersey, Washington State, or the San Francisco Bay Area: $39.24–$49.04 per hour.

- Additional commission-earning opportunities based on sales performance.

- Comprehensive healthcare benefits.

- 401(k) retirement savings program.

- Paid sick leave and personal time off.

- Paid parental leave.

- Generous time-off policies and wellness leave.

- Remote-first working environment, offering flexibility and opportunities to collaborate with distributed teams.

- Opportunities for professional development and career growth within a global technology environment.

- Supportive and inclusive workplace culture that encourages innovation, initiative, collaboration, and community involvement.

- Opportunities to contribute to meaningful customer experiences through innovative communications technology.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
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