Solution Architect (APAC)

About Silent EightWe’ve been a trusted partner to the world’s largest financial institutions for over a decade, with AI running in production at global banks including HSBC and Standard Chartered. We automate the compliance decisions that stop money laundering and terrorism financing, at scale, in production, on real cases.Now our customer base across Asia-Pacific and the Middle East is growing fast, with Tier 1 banks and insurers moving into implementation. We’re headquartered in Singapore, and we’re hiring a Solution Architect who works in our customers’ time zone and represents Silent Eight in every technical conversation with them.The RoleThis is a senior, hands-on, customer-facing technical role, with no people management involved. You’ll be the primary technical point of contact for our customers in Asia-Pacific and the Middle East, involved from the very first Proof of Value, where we show our software working on a customer’s own data, through deployment, production go-live and third-line support. When something doesn’t work on the customer’s side, you’re the one who finds out why and gets them unblocked. You’ll also support existing customers as they adopt new services, and act as the bridge between customers and our engineering team in Poland.The role is fully remote, based in Singapore (preferred) or Poland, and works on Singapore time (GMT+8), with some flexibility. Travel is occasional, roughly twice a year, typically 2–3 days on site with a customer at project kick-off to discuss the implementation and technical details.What You’ll DoAct as the primary technical point of contact for Silent Eight customers in Asia-Pacific and the Middle EastAnswer customers’ technical questions in pre-sales and Proof of Value calls: what the technology can and can’t do, and what we can configure for themRun Proof of Value engagements, demonstrating our software on customer-provided dataPartner with clients to understand their infrastructure, tooling, technical and business requirementsDesign and implement scalable, secure and maintainable solutions that integrate seamlessly with client systemsEvaluate custom requests, present clear and feasible solution proposals, and provide effort estimations and delivery roadmapsPrepare high-quality documentation: design diagrams, architecture overviews and technical specificationsGuide project teams and customer infrastructure teams through installation, go-live and post-implementation adoptionProvide third-line support: investigate issues in customer environments, test solutions yourself and get customers unblockedCollaborate with Sales, Engineering and Product to align technical solutions with business goalsBridge customers and our engineering team in Poland, keeping hand-overs across time zones smoothWhat We’re Looking ForAt least 3 years of experience in solution or software architectureHands-on experience deploying and troubleshooting workloads on Kubernetes (pods, deployments, services, ingress, configuration and secrets), in the cloud or on-premiseWorking knowledge of cloud building blocks such as managed Kubernetes, managed databases (e.g. PostgreSQL), object storage, networking and access policies (experience with AWS, Azure or GCP is a plus)Strong background in Java and good knowledge of microservices and distributed systems (Python is a plus)Deep understanding of OOP, SOLID principles, design patterns, integration patterns and test-driven developmentExperience designing and running production-grade deployments, both in the cloud (containerized workloads on Kubernetes) and on-premise (services running directly on VMs)Hands-on experience with CI/CD pipelines and containerization (Docker, Kubernetes)Good working knowledge of Linux systemsAbility to create clear, concise architecture documents and diagramsPractical, hands-on approach to problem solving, including testing solutions in your own environment before getting back to the customerEagerness to learn and keep up with new technologiesPatience and composure when explaining technical topics to non-technical customersConfidence in presenting to customers and leading customer meetings independentlyBased in Singapore or Poland, with availability to work on Singapore time (GMT+8)Experience delivering to banks or insurers in regulated environments (e.g. MAS, APRA) is a strong plusWhat We OfferA B2B contract (Poland) or an employment contract (Singapore) with a competitive salaryPaid days off to balance work and life in the way that suits you bestFully remote work, forever, with occasional travel to customersA quarterly wellness allowanceReal opportunities for promotion and development within the organization, including paid Development Days and in-house trainingA product that already works, with AI in production at Tier 1 banks, so you’re designing around something realPassionate leadership and a collaborative teamThe chance to be an integral part of an award-winning, fast-growing RegTech company that values a friendly working atmosphereProcessRecruitment screening with People Ops — 30 minInitial technical interview with one of our engineersMeeting with the Hiring Manager, Darek