Product Owner

Who we are

By joining our project, you will be working on an initiative of the European Commission focused on creating a more efficient, modern and secure customs environment within the European Union. Being part of this initiative set on a 5 years’ timeline, you will have the opportunity to work on topics such as digitalization of customs processes, streamlining customs procedures to facilitate trade and reduce costs, harmonization of customs rules across all EU member states and combating fraud.

This purposeful project will not only give you the opportunity to have an impact on one of the key topics within the European Union, it will also offer you various professional opportunities, let you experience a collaborative environment, using cutting-edge technologies and experiencing diversity in your everyday professional life.

What you’ll be doing

- Act as the primary interface between business stakeholders, service owners, architects, and technical teams to translate service needs into clear, actionable requirements.

- Bridge product and IT infrastructure perspectives, ensuring infrastructure requirements, dependencies, and constraints are considered in product decisions and delivery.

- Define and prioritize features, user stories, and service improvements based on business value, risk, compliance, and operational impact.

- Ensure that infrastructure products and services support agreed service levels (SLAs, OLAs) and continual service improvement (CSI) objectives.

- Collaborate closely with Service Management, Operations, Security, and Architecture teams to ensure solutions are fit-for-purpose, scalable, and supportable.

- Support ITIL processes by ensuring requirements consider availability, capacity, continuity, security, and lifecycle management.

- Participate in planning, reviews, and retrospectives, ensuring transparency on scope, priorities, dependencies, and delivery progress.

- Validate delivered solutions against acceptance criteria and business expectations, ensuring readiness for operational handover.

- Maintain documentation such as service descriptions, backlog items, roadmaps, and release notes.

What you’ll bring along

- Bachelor’s degree in Computer Science, Engineering, Business Management or a related field.

- Minimum 3-5 years of experience as a Product Owner, Service Owner, or similar role in IT infrastructure or enterprise IT environments.

- Solid understanding of IT infrastructure concepts, including cloud, networks, servers, storage, and related technologies, enabling effective collaboration with technical teams.

- Strong understanding of ITIL principles and processes, with practical experience applying them in real-world projects.

- Solid knowledge of IT infrastructure domains such as cloud platforms, data centers, networks, operating systems, middleware, or workplace services.

- Ability to balance strategic objectives with operational realities in a service-oriented environment.

- Experience working in Agile or hybrid (Agile/ITIL) delivery models.

- Excellent stakeholder management and communication skills, able to bridge business and technical perspectives.

- Strong prioritization and decision-making skills, with a focus on value, risk, and service quality.

- Familiarity with service management tools (e.g. ServiceNow or similar) is a plus.

- ITIL certification (Foundation or higher) and/or Agile Product Owner certification is desirable.

- Fluency in English, both written and spoken. Proficiency in another European language is considered an advantage.