Senior Sales Operations Analys

Senior Sales Operations Analyst (Certified Salesforce Admin)

Location: Hyderabad (4+ hours overlap with US Eastern Time required)

About Koantek

Koantek is a Databricks-exclusive systems integrator helping enterprises and high-growth companies modernize their data platforms and put AI into production. We're backed by Databricks Ventures and have been named a Databricks Partner of the Year multiple times, working across financial services, healthcare, retail, manufacturing, and digital-native businesses.

Salesforce is our system of record for pipeline, bookings, and forecast — and it needs to keep pace with how fast we're growing. This role’s primary focus is supporting its rebuild into a platform the business trusts and runs on.

The role

As Senior Sales Operations Analyst, you are the hands-on administrator of Koantek’s Salesforce org. The Director of Revenue Operations sets the strategy; you support turning it into design and build — data model, automation, integrations, and the reporting the executive team uses to run the business.

This is a builder's role as we have a significant set of changes ahead. You'll take a business requirement, challenge it where it doesn't hold up, recommend the right technical approach, and own it — documented, tested, and adopted. Success is measured in data the sales team trusts and reports leadership doesn't have to second-guess.

What you'll do

- Partner with the Director of RevOps to translate strategy into technical design: scope requirements, recommend the right solution, and build it
- Redesign and clean up the data model — objects, fields, record types, page layouts, and picklists — retiring what's unused and standardizing what's left
- Own data quality: deduplication, validation rules, required fields, and recurring hygiene audits so pipeline data is right the first time
- Build and maintain automation in Flow — stage gates, approval processes, assignment and routing rules, alerts — and migrate any legacy Workflow Rules and Process Builder
- Build and maintain standardizing the forecasting and reporting layer: pipeline, forecast, bookings, conversion, and win/loss reports and dashboards for sales leadership and the executive team
- Support reporting on core metrics — pipeline coverage, stage conversion, velocity, win rate, ACV/TCV — so every report tells the same story
- Manage integrations between Salesforce, Apollo and the rest of the GTM stack, including field mapping, sync rules, troubleshooting
- Run release management: sandboxes, testing, deployments, release notes, and a prioritized backlog
- Own users, profiles, permission sets, roles, and sharing rules; keep the org secure and audit-ready
- Stay current on Salesforce releases and recommend new features (including Einstein and Agentforce) where they solve a real problem

What we're looking for

Required

- 5+ years of hands-on Salesforce administration, primarily Sales Cloud, in a B2B environment
- Salesforce Certified Administrator
- Proven track record leading a large-scale org redesign or cleanup — data model, automation, and data migration — not only day-to-day support
- Expert in Flow; strong with validation rules, approval processes, and the Salesforce security and sharing model
- Advanced skills building Salesforce reports and dashboards
- Comfort with SOQL, Data Loader, and bulk data operations
- Experience integrating Salesforce with sales engagement and prospecting tools (e.g., Apollo, Outreach, Salesloft) and other GTM systems
- Able to take a strategy-level ask, ask the right questions, and turn it into a technical spec and build plan with minimal direction
- Clear written communicator who documents what they build

Nice to have

- Advanced Administrator, Platform App Builder, CPQ Specialist, or Sales Cloud Consultant certifications
- Experience at a systems integrator, consultancy, or professional services firm (SOW-based deals, resourcing, delivery handoff)
- CRM Analytics or Tableau, or experience moving Salesforce data into Databricks or another data warehouse for analysis
- Salesforce Billing or Revenue Cloud experience