Specialist - IT

Backdrop AVIZVA is a Healthcare Technology Organization that harnesses technology to simplify, accelerate, & optimize the way healthcare enterprises deliver care. Established in 2011, we have served as strategic enablers for healthcare enterprises, helping them enhance their overall care delivery. With over 15 years of expertise, we have engineered more than 150 tailored products for leading Medical Health Plans, Dental and Vision Plan Providers, PBMs, Medicare Plan Providers, TPAs, and more.
Overview of The Role As a Specialist - IT, you’ll be responsible for providing day-to-day IT support to employees, including VIP and executive support, and ensuring timely resolution of technical issues. The role requires hands-on troubleshooting of Mac hardware and macOS applications, along with support for device configuration, IT service desk operations, and Microsoft Office 365 administration. The position will also manage IT assets and inventory, maintain support documentation and compliance records, coordinate with IT vendors on billing, maintenance, renewals, and support activities, and prepare operational reports and dashboards.
Job Responsibilities
- Provide IT support to employees, including VIP and executive support, and resolve technical issues efficiently.
- Troubleshoot Apple hardware, including MacBooks, iMacs, and Mac mini, as well as macOS applications.
- Support Mac-compatible MDM solutions through policy creation, configuration management, and automated device configuration; Jamf Pro experience is preferred.
- Maintain IT support records, documentation, and operational activities in line with standard IT compliance requirements.
- Knowledge of IT Service Desk tools; Jira Service Management (JSM) experience will be an added advantage.
- Manage IT assets and inventory, maintain accurate records, prepare reports, and create visual dashboards and status reports.
- Coordinate with IT vendors for billing, maintenance, renewals, and support-related activities.
- Provide working-level support for Microsoft Office 365 administration.
- Analyze recurring technical issues and identify opportunities to improve IT support quality and operational efficiency.

Skills & Qualifications
- Relevant bachelor’s degree or equivalent qualification in IT, Computer Science, or a related field.
- Hands-on experience in IT support, including VIP / executive support.
- Strong analytical and troubleshooting skills, with the ability to resolve technical issues efficiently.
- Hands-on experience troubleshooting Apple hardware and macOS applications.
- Working knowledge of Mac-supported MDM solutions; experience with Jamf Pro is preferred.
- Knowledge of IT Service Desk tools, preferably Jira Service Management (JSM), is an advantage.
- Experience in IT asset and inventory management, reporting, and dashboard preparation.
- Working knowledge of Microsoft Office 365 administration.
- Strong documentation, communication, coordination, and problem-solving skills.