Management Trainee – Rotational (SFS and TM)

Area
Cambodia

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Key Responsibilities

Under the guidance of the Head of Retail Non-Fuel / Retail Manager and the VP Retail , the Management Trainee will undertake a structured two-year rotational program across the Shop, Food & Services (SFS) business and Territory Management (TM) functions. The program is designed to develop commercial, operational, and leadership competencies within the Retail business.

Year 1: Shop, Food & Services (SFS)

- Develop a comprehensive understanding of the SFS business, including retail shops, cafés, and space rental activities, through hands-on exposure at service stations.
- Support the monitoring and analysis of key business performance indicators, including sales, margins, footfall, average basket value, and customer satisfaction, and contribute recommendations for performance improvement.
- Assist in the planning and execution of SFS development initiatives, including new product offerings, promotional campaigns, merchandising activities, and partnership programs aimed at enhancing customer experience and business performance.
- Participate in the review of SFS policies, procedures, and operational processes to identify opportunities for efficiency and continuous improvement.
- Conduct regular station visits to assess brand standards, product availability, service quality, and compliance with HSE requirements, while following up on corrective action plans.
- Collaborate closely with dealers, business partners, suppliers, and internal stakeholders to ensure the effective implementation of SFS projects and operational activities.

Year 2: Territory Management (TM)

- Develop a solid understanding of the Retail business model, including Company-Owned Company-Operated (COCO), Company-Owned Dealer-Operated (CODO), and Dealer-Owned Dealer-Operated (DODO) networks, as well as the key stakeholders across the retail ecosystem.
- Support the Territory Manager in managing an assigned territory, including station performance monitoring, volume and margin tracking, contractual compliance, dealer engagement, and business development initiatives.
- Participate in regular dealer visits and business reviews to strengthen partnerships, drive operational excellence, and support network growth initiatives.
- Assist in conducting station audits and inspections related to HSE, brand standards, product quality, and mystery shopper programs, and ensure timely follow-up of agreed action plans.
- Contribute to the review and enhancement of retail policies, procedures, and business processes to improve operational efficiency and overall business performance.
- Support the analysis of retail network performance, competitor activities, and market trends, and identify opportunities for growth, optimization, and continuous improvement.

Educational Qualifications

- Bachelor’s degree in Business Administration, Marketing, Management, Economics, Finance, or a related field.
- A Master’s degree is considered an advantage.
- Recent graduates (within the last two years) with a strong academic record are encouraged to apply.

Technical Competencies

- Solid understanding of retail and commercial fundamentals, including sales, margin management, profit and loss (P&L), and key performance indicators (KPIs).
- Strong analytical skills with the ability to interpret data, monitor KPIs, and translate insights into actionable business recommendations.
- Basic project management and presentation skills.
- Proficiency in Microsoft Office applications (Excel, Word, and PowerPoint); knowledge of Power BI is an advantage.

Certifications and Training

- No specific certification is required.
- Training in retail management, sales, customer service, or project management will be an advantage.
- Mandatory internal training programs, including Health, Safety & Environment (HSE) and service station safety training, will be provided upon joining the program.

Behavioral and Soft Skills

- Strong customer focus, integrity, and commitment to safety standards.
- Demonstrated willingness to learn, adaptability, and proactive mindset.
- Excellent communication, interpersonal, and stakeholder management skills, with the ability to build effective relationships with dealers and service station teams.
- Strong analytical and problem-solving capabilities, coupled with a results-oriented approach.
- Flexibility and willingness to travel regularly to service stations in Phnom Penh and across the provinces.

Knowledge Requirements

- Basic understanding of fuel retail, convenience retail, food and beverage operations, or service station operations.
- Familiarity with customer experience, merchandising, pricing strategies, and promotional activities is a plus.
- Basic knowledge of HSE practices in service station operations.
- Interest in the energy sector and emerging energy solutions, including electric vehicle (EV) charging and solar energy.

Language Proficiency

- Khmer: Native proficiency.
- English: Professional working proficiency, both written and spoken.

Experience Requirements

- 0-2 years of relevant working experience.
- Internship experience in retail, FMCG, sales, marketing, hospitality, or the energy sector will be considered an advantage.

Joining TotalEnergies means committing to the energy transition and helping provide energy that is more affordable, more available, and more sustainable for as many people as possible. You will grow within an international multi-energy company where every talent matters. You will contribute to ambitious projects and deliver concrete solutions to today's energy challenges.

Throughout your career, you will benefit from a wide variety of assignments and tailored learning opportunities. You will fully develop your potential in an environment that fosters innovation and excellence. Join committed and collaborative teams where success is built together.

We place respect and employee well-being at the heart of our performance. That is why TotalEnergies values diversity and promotes equal opportunities for all.