About this role
Job Summary
The Sales and Marketing Coordinator is responsible for the coordination of general office duties to support Hotel Sales and Marketing team. This includes assistance in selling guest rooms, catering services and banquet facilities and provision of high-level administrative support by conducting research, preparing statistical reports, collecting and processing sensitive data, resolving guest issues and also perform other administrative functions.
Job Roles & Responsibilities
Answer guest queries about the hotel facilities and services.
Serve as the point of contact for clients and communicate with them by phone and email to respond to questions
and requests.
Responsible for coordinating internally with the sales and marketing team.
Generate reports, preparing proposals, collection details , coordinating with clients and suppliers.
Prepare sales-related documents throughout the sales process
Gather materials and assemble information packages
Generate group and/or corporate leads through internet prospecting, networking, and telemarketing. Manage and maintain sales executives’ and managers’ schedules, appointments, and travel arrangements.
Assist sales team by managing schedules, filing important documents, and communicating relevant information.
Coordinate necessary arrangements with vendors relating to sales.
Establish strong relationships with vendors to ensure maximization of hotel revenue.
Ensure all documents produced by the Sales Department (i.e. BEO’s, contracts, rooming lists, proposals) are completed accurately and on time.
Respond to complaints from customers and give after-sales support when requested.
Ensure the adequacy of sales-related equipment or material are always available.
Additional Job Roles & Responsibilities
Additional Responsibilities 3
Job Knowledge
Understanding of the hospitality industry, including hotel operations, sales strategies, and market trends, to effectively promote the hotel's products and services.
Knowledge of sales techniques and strategies to identify sales opportunities, generate leads, and convert prospects into clients, maximizing revenue for the hotel.
Proficiency in marketing principles and techniques, including digital marketing, social media management, and content creation, to develop and execute marketing campaigns that drive brand awareness and customer engagement.
Experience with CRM systems to manage customer databases, track interactions, and analyze sales data, enabling effective communication and relationship-building with clients and prospects.
Excellent verbal and written communication skills to effectively communicate with clients, colleagues, and external stakeholders, conveying information clearly and persuasively to support sales and marketing efforts.
ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.
Job Experience
Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus
Competencies
Leadership_321977503 Resilience Quality_321977507 Product/Service Management L2 Guest Relations L2 Sales L2 Hotel Management Standards and Procedures L2 Hotel Marketing L2 Agility AI Fluency
## Education
Bachelor's Degree