Patient Care Specialist II

Millennium Physician Group is one of the largest comprehensive primary care practices in Florida, serving communities through a value-based care model focused on improving patient outcomes and enhancing the healthcare experience. As part of Mosaic Health, MPG is committed to delivering coordinated, patient-centered care while partnering with health plans, providers, and community organizations to improve the health of the populations it serves.

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Job Description Summary
We are excited to announce an opening for a Patient Care Specialist at our Cape Coral, Florida area! Coordinates standard front office, scheduling, patient communication, and documentation activities that support efficient care center operations. Applies working knowledge of clinical support workflows to resolve routine patient access questions, update records, manage appointment activity, and support accurate information flow between patients, providers, and staff.

Patient Care Specialist II handles standard operational processes under moderate supervision, applying working knowledge to tasks that occasionally require interpretation or deviation from standard procedures. Decisions are procedure-driven and have direct impact on team output. This job communicates information that may require explanation and achieves results within defined oversight.
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How will you make an impact & Requirements

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Key Responsibilities

- Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.
- Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits.
- Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines.
- Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.
- Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members.
- Maintain accurate records in electronic medical record, scheduling, and patient communication systems.
- Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.

Qualifications

- High school diploma or equivalent required; 1-2 years of administrative, patient access, customer service, or healthcare support experience.
- Working knowledge of front office healthcare operations, scheduling, registration, and patient communication processes.
- Ability to interpret standard procedures and resolve routine to moderately complex patient support issues.
- Proficiency with electronic medical record systems, scheduling systems, phone systems, and standard office software.
- Knowledge of insurance verification, referrals, or medical terminology preferred.
- Strong communication, service orientation, attention to detail, confidentiality, and time management skills.

What We Offer

- Health, Dental, and Vision Insurance
- 401(K) Retirement Plan with Matching
- Employer-Paid Life Insurance Short & Long-Term Disability
- Paid Time Off, Floating Holidays, and Paid Major Holidays
- Employee Assistance Program (EAP)

How to Apply

ARE YOU READY TO JOIN OUR TEAM?  We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you are right for this position, please fill out our initial  3-minute, mobile-friendly application  so that we can review your information. We look forward to meeting you!

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Compensation Range:
$17.10
to
$25.65

The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.