Patient Service Specialist- ENT - Full Time

Patient Service Specialist –ENT (Full-Time)

Deliver Exceptional Patient Experiences at the Front Door of Care

ENT is seeking a Full- Time Patient Service Specialist to join our dedicated team serving Sayre, PA

This role is perfect for someone who enjoys helping people, thrives in a fast‑paced environment, and wants to grow within a respected healthcare organization.

The Patient Service Specialist provides daily front-office support, ensuring smooth patient flow, accurate registration, and exceptional customer service. This role is essential in creating a welcoming environment, supporting clinical teams, and maintaining accurate patient information in a fast-paced medical practice.

Your Workday:

Full-time position Typical hours: Monday - Friday 8 -5

What You’ll Receive:

- Competitive compensation
- Comprehensive health coverage
- Immediate PTO accrual
- Retirement plan with employer contributions
- Career development and advancement opportunities
- Tuition assistance programs
- Employee wellness and support resources

Recognized Excellence:

- Best Places to Work 2025 - Modern Healthcare
- America's Greatest Workplaces in Healthcare 2025, 2026 - Newsweek
- America's Best-In-State Employers (PA) 2025 - Forbes
- America's Best Employers for Healthcare Professionals 2025 - Forbes
- America's Best Employers for Women 2025 – Forbes

ENT- Sayre
Help Patients Access Needed Care ENT conditions can significantly affect daily life, communication, hearing, breathing, and swallowing. Guthrie emphasizes individualized treatment plans and helping patients receive the care they need. Your role as a PSS is critical in connecting patients to those services.
Support a Specialized and Diverse Practice ENT providers treat a wide variety of conditions, including:

- Hearing loss and ear infections
- Sinus disease and nasal disorders
- Speech and swallowing difficulties
- Sleep apnea
- Thyroid and parathyroid disorders
- Head and neck cancers
- Facial trauma and reconstructive needs

This variety makes each day different and provides opportunities to learn about many aspects of specialty healthcare.

Position Summary:

The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.

Education, License & Cert:

High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.

Experience:

Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.

Essential Functions:

1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time.

2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information.

3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.

4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.

5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals.

6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines.

7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy.

8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays.

9. Adheres to departmental and organizational policies and attends meetings/huddles as required.

10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure.

11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.

12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.

Other Duties:

1. Other duties as assigned.