Director, Operations Readiness

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

- Customer Obsession:  Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
- Embracing New Ideas:  Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
- Striving for Excellence:  Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

Ensemble Health Partners is seeking a strategic, independent, and execution-focused Director, SOM Governance & Enterprise Process Architecture to lead the continued development, governance, and adoption of the organization’s Standard Operating Model (SOM) and Orbus capabilities within Operations Readiness.

This leader will be responsible for creating a scalable enterprise governance model that connects operations, process, technology, and transformation. The Director will establish structure and accountability around SOM governance, mature the use of Orbus as an enterprise capability, develop and maintain process taxonomy, support client gap analysis, and ensure effective change control and adoption across the organization.

The ideal candidate is a strong transformation and governance leader who thrives in ambiguity, can independently build structure around emerging capabilities, and effectively influences senior leaders and cross-functional stakeholders. This individual will work across Operations, Technology, Data, AI/automation, and other enterprise functions to translate complex business needs into sustainable processes and governance practices.

This is a remote position with travel as needed, up to approximately 25% to support enterprise initiatives, stakeholder collaboration, and business priorities.

Additionally, Ensemble Health Partners is committed to leveraging technology, automation, and Artificial Intelligence (AI) to improve operational performance and client outcomes. Team members are expected to embrace and effectively utilize approved AI-enabled tools, automation platforms, reporting technologies, and digital solutions while maintaining compliance with company policies and applicable regulatory requirements.

Key Responsibilities

SOM Governance & Enterprise Process Management

- Lead and independently own the SOM Governance capability within Operations Readiness.
- Develop, implement, and continuously mature a scalable governance framework that establishes clear ownership, accountability, standards, and decision-making processes.
- Drive enterprise adoption and accountability for standardized operating models, processes, and governance practices.
- Establish and maintain enterprise process taxonomy, process hierarchy, governance standards, and related documentation.
- Partner with functional leaders to identify gaps between standardized operating models and current-state client or operational processes.
- Develop governance mechanisms to support process changes, exceptions, approvals, and change control.
- Monitor adoption and identify opportunities to strengthen governance, standardization, and operational consistency.

Orbus & Enterprise Architecture

- Lead the implementation, maturation, governance, and ongoing utilization of Orbus as an enterprise process and architecture capability.
- Establish standards and governance for how business processes and related information are captured, maintained, and utilized within Orbus.
- Partner with Technology, Operations, Data, and other stakeholders to connect process architecture with enterprise transformation priorities.
- Identify opportunities to strengthen the relationship between business processes, technology capabilities, data, automation, and operational outcomes.
- Promote effective use and adoption of Orbus across relevant stakeholder groups.
- Translate complex operational and technology concepts into clear frameworks that can be understood and utilized by business leaders.

Operational Transformation & Process Excellence

- Lead enterprise process improvement, governance, and transformation initiatives across multiple functions.
- Assess current-state processes and identify gaps, risks, redundancies, and opportunities for standardization or improvement.
- Translate strategic priorities into practical governance models, operating structures, and execution plans.
- Support client and operational gap assessments to determine alignment with established operating models and enterprise standards.
- Partner with cross-functional leaders to develop solutions that balance operational needs, technology capabilities, scalability, and governance requirements.
- Create structure and forward momentum in complex or ambiguous environments.

Change Management & Adoption

- Develop strategies that drive adoption of SOM governance, Orbus, standardized processes, and new ways of working.
- Establish effective change-control practices that provide appropriate governance while enabling the organization to move efficiently.
- Partner with stakeholders to identify barriers to adoption and develop sustainable solutions.
- Support communication, education, and stakeholder engagement associated with process and governance changes.
- Measure and communicate progress, adoption, risks, gaps, and opportunities to senior leadership.

Leadership & Cross-Functional Partnership

- Serve as a strategic partner to leaders across Operations, Technology, Data, AI/automation, and other enterprise functions.
- Build alignment among stakeholders with competing priorities and perspectives.
- Influence senior leaders through clear recommendations, strong business judgment, and executive-level communication.
- Independently lead initiatives from strategy and design through implementation, adoption, and ongoing governance.
- Present complex concepts, recommendations, risks, and progress to executive and cross-functional audiences.
- Establish clear accountability and maintain momentum across initiatives involving multiple teams.

Required Qualifications

- Bachelor’s degree or equivalent combination of education and relevant professional experience.
- Significant progressive experience in business architecture, process excellence, operational excellence, enterprise transformation, governance, enterprise PMO, technology transformation, or a related discipline .
- Demonstrated leadership experience overseeing complex, cross-functional initiatives.
- Experience developing or managing enterprise governance models, standardized processes, operating models, or transformation frameworks.
- Strong process improvement and process-management capabilities, including experience assessing current-state processes and designing scalable future-state solutions.
- Demonstrated ability to independently lead complex initiatives in environments where processes, requirements, or solutions may not yet be fully defined.
- Strong executive communication, presentation, and stakeholder-management skills.
- Demonstrated ability to influence senior leaders and drive alignment across multiple functions without relying solely on direct authority.
- Strong analytical, problem-solving, organizational, and decision-making skills.
- Demonstrated ability to translate strategy into practical execution and measurable outcomes.
- Ability to operate effectively in a remote environment with travel as needed, up to approximately 25%.

Preferred Qualifications

- Healthcare, healthcare revenue cycle management (RCM), or healthcare operations experience.
- Experience with Orbus or comparable enterprise architecture, business architecture, or process-management platforms.
- Experience working with Epic or other enterprise healthcare technology platforms.
- Experience in enterprise architecture, business architecture, or process architecture.
- Experience supporting large-scale enterprise transformation or operating-model initiatives.
- Experience with organizational change management and enterprise adoption strategies.
- Experience connecting operational processes with technology, data, automation, or AI-enabled transformation initiatives.
- Experience performing operational or client gap assessments and translating findings into transformation plans.
- PMP, Lean Six Sigma, enterprise/business architecture, change management, or related professional certifications.

This position pays between: $ 117,400-$176,100

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

- Innovation
- Work-Life Flexibility
- Leadership
- Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

- Associate Benefits –   We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
- Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
- Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
- Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered.  Individuals may reapply when located within the United States.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected] .

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Employment Disclaimers – Ensemble