Concierge, Castello di Casole, A Belmond Hotel, Tuscany

Join our Front Office team at Castello di Casole, A Belmond Hotel, Tuscany! We are looking for a passionate and detail-oriented Concierge for the upcoming 2027 season to help create unforgettable, experiences for our guests.
The ideal candidate is passionate about crafting memorable experiences for our guests. You will report directly to the Head Concierge and collaborate closely with all hotel departments to ensure seamless and personalized service.

Main Duties & Responsibilities:

- Serve as the main point of contact for guests, providing exceptional and personalized assistance throughout their stay.

- Offer expert recommendations on local attractions, restaurants, activities, and cultural events, ensuring every experience reflects the authentic Tuscan spirit.

- Arrange and confirm restaurant reservations, transportation, guided tours, and special requests with precision and care.

- Build and maintain strong relationships with local partners, ensuring access to exclusive experiences and services.

- Anticipate guest needs and preferences, delivering thoughtful touches that enhance their stay.

- Coordinate with Front Office, Housekeeping, and F&B teams to ensure a smooth flow of guest communication and satisfaction.

- Handle guest complaints or concerns with professionalism, discretion, and empathy.

Requirements

- Minimum 2 years of experience in a similar role within a luxury hotel or hospitality environment.

- Fluent in Italian and English; knowledge of a third language is highly valued.

- Local knowledge of Tuscany and its cultural, gastronomic, and leisure offerings.

- Exceptional interpersonal and communication skills.
- Strong problem-solving skills and an intuitive understanding of guest expectations.

- Proficiency in Microsoft Office and hotel management systems.

- Valid driver’s license preferred.

Other Requirements:

- Demonstrates empathy, professionalism, and a proactive service attitude.

- A collaborative team player who fosters a positive work environment and shares local insights generously.

Benefits

At Castello di Casole, A Belmond Hotel, Tuscany we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a range of compensation, and benefits including:

• CCNL: Turismo Federalberghi
• Type of Contract: Seasonal (2027 Summer Season)
• Accommodation: Provided for non-residents in a dedicated staff house with access to a swimming pool.
• Staff Amenities: High-quality staff canteen and employee welfare benefits.
• Discovery Belmond Program: Preferred employee rates and complimentary experiences across Belmond destinations worldwide.
• Professional Development: Learning opportunities, wellness programs and career growth pathways across Belmond’s global network.

We create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

About Us:

Set in the rolling hills, olive groves, and vineyards of Tuscany, Castello di Casole is a 10th-century castle transformed into a sanctuary of authentic Italian charm. With 39 exquisite suites, a farm-to-table culinary philosophy, and timeless Tuscan elegance, the property offers guests unforgettable experiences—from truffle hunting and wine tasting to stargazing under the Tuscan sky.

Here, every team member contributes to crafting the exceptional, rooted in our heritage, inspired by our surroundings.

The Belmond & LVMH Family:

As part of Belmond, within the LVMH Group, Castello di Casole belongs to a global collection of iconic hotels, trains, and river cruises dedicated to creating timeless experiences. Joining us means becoming part of a passionate, international family where excellence, creativity, and authenticity define everything we do.