Recruitment, Enrollment and Family Services Manager

POSITION OVERVIEW

The Recruitment, Enrollment & Family Services Manager is a dynamic, innovative, and results-driven leader responsible for developing and executing strategic recruitment and enrollment initiatives that increase access to Hudson Guild’s Early Childhood Education programs and achieve sustained enrollment success.

Serving as a key ambassador for Hudson Guild’s Early Childhood Education programs, this individual identifies opportunities, cultivates meaningful community partnerships, and develops creative, data-informed strategies to engage prospective families and convert recruitment efforts into measurable enrollment outcomes.

The ideal candidate demonstrates a strong sense of ownership, initiative, and accountability for results, coupled with a proactive, resourceful, and solutions-oriented approach to overcoming challenges. This position requires a leader who can think strategically, act decisively, adapt to changing circumstances, and translate ideas into actionable plans that produce measurable results.

The Manager also provides leadership, supervision, and performance oversight of the Family Services team, ensuring that recruitment, enrollment, and family engagement efforts are coordinated, effective, and aligned with organizational goals and applicable program requirements.

QUALIFICATIONS

- A bachelor’s degree in Early Childhood Education, Social Work, Human Services, Business Administration, or a related field is preferred. An associate’s degree or an equivalent combination of education and relevant professional experience will be considered. Candidates with substantial experience in recruitment, enrollment, family services, or community-based programming are encouraged to apply.

- Minimum of three years of relevant experience in recruitment, enrollment management, family services, community engagement, or a related field, preferably within early childhood education or community-based programs.

- Experience supervising, coaching, and evaluating staff.

- Demonstrated success with recruitment strategies, partnerships, and measurable outcomes.

- Knowledge of Head Start ERSEA and NYC DOE early childhood requirements preferred.

- Demonstrated proficiency in ChildPlus or comparable enrollment and family services data management systems, with the ability to quickly learn new platforms, monitor enrollment performance, review records for accuracy and completeness, and support staff in effective system utilization. Prior ChildPlus experience strongly preferred.

- Ability to use data and reporting tools to inform decisions.

- Strong communication, organization, and analytical skills.

- Experience serving culturally and linguistically diverse families with a commitment to equitable access.

- Bilingual proficiency in English and Spanish preferred.

RESPONSIBILITIES

1. Recruitment and Enrollment Strategy

- Develop and oversee strategies to achieve and sustain full enrollment across Early Childhood Education programs.

- Set measurable enrollment goals and performance benchmarks aligned with funded targets.

- Develop written recruitment and enrollment plans, conduct monthly performance reviews, and adjust strategies based on results, trends, and identified barriers.

- Analyze enrollment trends, demographics, referrals, and capacity to identify opportunities for growth.

- Lead targeted initiatives to address shortfalls, strengthen the family pipeline, and anticipate vacancies.

- Monitor site performance and collaborate with leadership on priorities and corrective strategies.

2. Community Engagement and Partnership Development

- Lead community engagement and partnership strategies that support recruitment and sustained enrollment.

- Cultivate relationships with schools, healthcare providers, WIC programs, housing organizations, community-based organizations, and other partners serving eligible families.

- Develop referral partnerships that generate measurable recruitment and enrollment outcomes.

- Represent Hudson Guild at community events and collaborative initiatives to increase visibility.

- Identify underserved communities and target outreach to expand access.

- Use referral and enrollment data to assess partnerships and improve outreach.

3. Family Services Leadership and Staff Supervision

- Provide direct leadership, supervision, coaching, and performance management to assigned Family Services staff, establishing a culture of accountability, collaboration, and results.

- Establish clear performance expectations and measurable goals for Family Services staff, ensuring alignment with recruitment, enrollment, family engagement, and program compliance priorities.

- Evaluate staff performance through supervision and outcome reviews; identify improvements and implement corrective strategies.

- Ensure consistent implementation of established eligibility, recruitment, selection, enrollment, and attendance (ERSEA) procedures in accordance with Head Start Performance Standards, NYC Department of Education requirements, and organizational policies.

- Identify training needs and provide coaching, technical assistance, and development opportunities.

- Foster initiative, problem-solving, and shared responsibility for team goals.

- Coordinate with Site Supervisors and ECE leadership to resolve challenges and support family engagement and enrollment.

4. Data Management, Performance Monitoring, and Compliance

- Oversee tracking of recruitment activities, referrals, enrollment pipelines, vacancies, and outcomes.

- Monitor timely, accurate, and complete data in required program systems.

- Maintain dashboards and performance reports to guide decisions.

- Ensure recruitment, eligibility, selection, enrollment, and attendance practices comply with applicable Head Start Performance Standards, NYC Department of Education requirements, and organizational policies.

- Identify documentation gaps and compliance risks; coordinate corrective action.

- Present regular recruitment and enrollment performance reports to ECE leadership.

- Support monitoring, audits, reporting, and continuous quality improvement.

- Demonstrate proficiency in ChildPlus, utilizing the system to monitor enrollment activities, review and verify the accuracy and completeness of child and family records, identify discrepancies, and support compliance with applicable program requirements.

- Provide training, technical guidance, and ongoing support to Family Services staff on the effective use of ChildPlus, promoting consistent documentation practices, data integrity, and continuous quality improvement.

5. Cross-Functional Collaboration and Continuous Improvement

- Work across sites and departments to align enrollment strategies with operations, capacity, and priorities.

- Coordinate staff and site leadership to support enrollment, family transitions, and ongoing participation.

- Identify barriers to recruitment and family engagement; recommend sustainable solutions.

- Participate in departmental planning, leadership meetings, and performance initiatives.

- Evaluate and adapt recruitment, enrollment, and family engagement strategies in response to changing program needs, enrollment trends, organizational priorities, and opportunities for continuous improvement.

- Improve systems and workflows to strengthen efficiency, accountability, and the family experience.

- Perform other management duties consistent with the position’s scope.

WORKING CONDITIONS:

Travel between multiple sites consisting of school, office, and community center environments.

PHYSICAL REQUIREMENTS:   Must be able to occasionally lift and/or move up to 25 pounds. Ability to read printed materials and computer screens. Able to operate a computer keyboard, mouse, & other office equipment.

Hudson Guild offers a comprehensive benefits package including health insurance, dental insurance, vision, 403(b) retirement plan, paid time off, employee assistance program and life insurance.

EQUAL OPPORTUNITY EMPLOYER