Maintenance Specialist - The Stella

Founded in 1988, and headquartered in Toronto, Tricon is one of North America’s preeminent rental housing providers.

Tricon was one of the first movers to enter Toronto’s purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi-family portfolio in North America’s fastest growing city.  Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units.  At Tricon, we are reimagining rental living – Tricon properties are concentrated in prime downtown Toronto locations, and are defined by design excellence, signature resort-quality amenities, exceptional customer service, and lifestyle programming that fosters connections and builds community. To learn more, please visit: Tricon Toronto .

Job Description

At Tricon Living, exceptional resident experiences begin with the care we put into our communities and the people who call them home. The Maintenance Specialist plays an important role in delivering on this commitment across our Toronto portfolio, combining technical expertise, problem-solving skills and a service-focused approach to support the safe, efficient and reliable operation of our residential and mixed-use properties.

The Maintenance Specialist works closely with Maintenance Managers and property teams, providing hands-on support with complex building issues, helping prevent operational disruptions and contributing to maintaining high standards across our communities. Beyond the technical aspects of the role, the Maintenance Specialist is a thoughtful communicator, collaborative and committed to providing responsive, respectful service that makes a meaningful difference in the experiences of residents and commercial tenants.

The Stella is a new Tricon Living rental community located on Dundas Street West in the heart of Etobicoke’s evolving Six Points neighbourhood. Situated steps from Kipling TTC subway and GO Transit stations, The Stella is part of the exciting Bloor-Kipling revitalization, bringing modern rental living, retail and vibrant community spaces to Toronto’s west end.

Essential Duties and Responsibilities:

- Take a proactive approach to building maintenance by performing scheduled biweekly, monthly, semi-annual and annual preventative maintenance activities, helping address potential issues before they disrupt building operations or the resident experience.
- Apply technical knowledge of mechanical, electrical, plumbing, HVAC and other building systems to diagnose issues, troubleshoot deficiencies and carry out appropriate repairs, recognizing when specialized support or licensed trades are required.
- Serve as a trusted technical resource to Maintenance Managers and property teams across Toronto, providing remote guidance and hands-on assistance with complex or recurring maintenance challenges.
- Conduct regular property walkthroughs and equipment inspections, assessing building conditions, identifying deficiencies and recommending corrective actions to maintain the safety, performance and reliability of our communities.
- Respond to routine, urgent and emergency maintenance requests involving building systems, common areas, residential suites and commercial premises, working with property teams to coordinate timely resolutions while minimizing operational disruptions.
- Support the maintenance and operational needs of commercial spaces within mixed-use properties, coordinating with property teams, tenants and service providers to address issues, maintain building standards and minimize disruption to daily operations.
- Identify opportunities to improve equipment performance and maintenance practices, contributing to more efficient and consistent operations across the portfolio.
- Carry out maintenance activities in accordance with established operating procedures, risk management practices and applicable environmental, occupational health and safety, fire protection and regulatory requirements.

Resident & Tenant Experience

- Approach interactions with residents, commercial tenants and other stakeholders with care, empathy and professionalism, taking the time to understand concerns and provide thoughtful, effective solutions.
- Build trust through clear communication and timely follow-through, keeping residents and commercial tenants informed of maintenance activities, expected timelines and the resolution of their concerns.
- Treat residents’ homes, commercial premises and shared community spaces with care and respect, minimizing disruption, maintaining orderly work areas and completing repairs to high standards of workmanship and presentation.

Operational Coordination & Team Support

- Collaborate with external contractors, licensed trades and service providers to coordinate repairs, inspections and equipment servicing, ensuring work is completed safely, efficiently and to established quality standards.
- Support maintenance planning and decision-making by obtaining quotes, evaluating repair options and preparing recommendations for building system repairs, equipment replacements and other maintenance needs through established approval processes.
- Maintain accurate records and reports of inspections, preventative maintenance activities, service requests, identified deficiencies and completed repairs within the maintenance management system, ensuring work and resident- or tenant-facing requests are appropriately tracked through resolution.
- Assist with pre-delivery inspections (PDIs) and suite turnovers, working with property teams to address maintenance deficiencies and ensure homes are prepared to Tricon Living’s quality standards within established timelines.
- Support the onboarding and initial training of new maintenance team members, sharing technical knowledge and providing practical guidance on building systems, troubleshooting techniques, preventative maintenance procedures and established operating practices.
- Maintain assigned tools and equipment in safe working condition, identifying repair or replacement needs to support effective maintenance operations.

Qualifications:

- A service-focused mindset with a commitment to providing exceptional customer experiences and creating positive relationships with residents, tenants and other stakeholders.
- Strong troubleshooting and problem-solving skills, with a practical, solutions-oriented approach to identifying issues and determining appropriate corrective actions.
- Excellent communication and interpersonal skills, with the ability to engage professionally and respectfully with residents, colleagues, contractors and service provider.
- A collaborative approach to teamwork, with a willingness to share knowledge, support colleagues and contribute to a positive working environment.
- Strong organizational skills and attention to detail, with the ability to manage competing priorities, follow established procedures and maintain accurate documentation and reporting.
- Sound judgement, adaptability and accountability, with the ability to work independently, respond to changing operational needs and take ownership of work through to completion.

Minimum Requirements:

- Minimum 3 years of relevant, hands-on experience in building maintenance, building operations or facilities maintenance, preferably within multi-residential, mixed-use or commercial property environments.
- Demonstrated technical knowledge of building mechanical, electrical, plumbing, HVAC and life safety systems, including preventative maintenance and operational troubleshooting.
- Hands-on experience performing maintenance and repairs, conducting building inspections and coordinating specialized services with external contractors or licensed trades.
- Previous experience working in a customer service, resident-facing, tenant-facing or client-facing environment, with a demonstrated ability to respond professionally and effectively to service requests and concerns.
- Proficiency with Microsoft Office applications, including Excel, Word and Outlook, with the ability to maintain accurate records, reports and operational documentation.
- Experience using computerized maintenance management systems or electronic work-order platforms.
- Flexibility to travel between properties throughout downtown Toronto and the Greater Toronto Area.

Preferred Attributes:

- Relevant skilled trade certification or licence in a building maintenance discipline.
- Previous experience providing technical maintenance support across multiple properties.
- Familiarity with building automation systems (BAS) and building equipment performance monitoring.
- Experience supporting pre-delivery inspections, suite turnovers or the training and mentorship of maintenance team members.
- Experience using AI-powered productivity tools, such as Microsoft Copilot and/or Claude, to support research, documentation, communication and operational efficiency.

Work Schedule: This role is based onsite and requires flexibility across shifts, including a share of our rotating on-call coverage.

Physical Demands:

The physical demands below describe activities that are generally required to perform the essential functions of this role, with or without reasonable accommodation.

- Sitting/standing/movement:  Frequently alternates between sitting and standing and regularly moves throughout the work environment.
- Communication and awareness:  Must be able to communicate effectively with others and to receive and convey information in a timely manner, including in environments where attention to surrounding activity is important.
- Hand/arm use and upper-body activity:  Regular use of hands and arms to grasp, squeeze, finger, handle, and feel objects; reach, push, and pull; twist; and reach overhead.
- Posture and positioning:  Regularly performs tasks that may involve stooping, kneeling, squatting, bending, and crouching.
- Climbing:  Regularly climbs and descends stairs and ladders.
- Lifting/carrying:  Regularly lifts, carries, and moves tools, supplies, and building materials weighing up to 50 pounds, with occasional requirements to handle objects up to 100 pounds.
- Vision:  Must have visual ability sufficient for the safe and accurate performance of job duties, including close vision, distance vision, and depth perception.
- Driving (if applicable):  If operating a company-provided vehicle, must be able to safely operate the vehicle and respond appropriately to traffic conditions and work-related hazards.

Salary Range

Placement within this compensation range will be determined by the candidate's knowledge, experience and skills.

$55,170.00 - $75,856.00
This position is eligible for an attractive benefits and wellness package and an incentive opportunity of:   7%

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.

We pride ourselves in providing a fair and equitable hiring process and will gladly review accommodations requests at any point in our selection process.  If you require an accommodation, please contact our Human Resources department at [email protected] . Please include your name and position that you will be applying for in the subject line and someone from our team will reach out to assist.

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