SVP Liability Operational Strategy

The Senior Vice President, Liability Operational Strategy provides executive leadership for CorVel's liability claims business, driving strategic direction, operational excellence, market growth, and financial performance. This position establishes and executes the vision for liability services while ensuring alignment among operational delivery, product development, sales initiatives, customer expectations, and corporate objectives.

Reporting to the Executive Vice President, Risk Management Services, this role partners closely with Product, Operations, Sales, Finance, Information Technology, Human Resources, Legal, and executive leadership teams. The Senior Vice President has direct oversight of CorVel's Liability Claim Hubs and is accountable for operational performance, service quality, regulatory compliance, workforce strategy, customer satisfaction, and profit and loss results.

This position serves as a visible industry leader, representing CorVel with customers, prospects, industry organizations, and strategic partners while supporting sales growth, customer retention, and market expansion initiatives.

This is a remote position.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

- Establish and execute short- and long-term strategies for liability services that support CorVel's growth objectives and market position

- Assess market conditions and emerging trends to identify opportunities that strengthen the liability business

- Provide executive leadership for Liability Claim Hubs and ensure achievement of business objectives

- Maintain accountability for revenue growth, profitability, workforce planning, and overall P&L performance

- Establish performance expectations and operating standards that drive consistency and service excellence

- Ensure organizational structure and staffing strategies support current business demands and future growth

- Lead improvement initiatives when operational results fall short of expectations

- Serve as executive sponsor for strategic customers and complex liability programs

- Support business development through customer presentations, finalist meetings, and proposal activities

- Build relationships with key customers, industry partners, and other stakeholders that support long-term growth

- Partner with Product and Information Technology leadership to enhance liability capabilities and strengthen competitive differentiation

- Ensure customer and operational needs are reflected in product priorities and service enhancements

- Provide executive oversight of claims quality and regulatory compliance

- Support the development of claims strategies and operating standards across liability operations

- Promote technical development through training, coaching, and knowledge-sharing initiatives

- Lead and develop management teams while strengthening succession readiness across the organization

- Represent CorVel at customer meetings and industry events as a recognized liability claims leader

- Foster a culture of accountability, continuous improvement, and customer focus

- Additional duties as assigned

KNOWLEDGE & SKILLS:

- Extensive knowledge of liability claims administration and the regulatory environment governing claims operations

- Strong understanding of the insurance carrier and third-party administration marketplace and the needs of insurance carriers, brokers, self-insured organizations, and loss-sensitive customers

- Demonstrated success leading complex claims organizations and large-scale operational teams

- Ability to develop strategy and translate business objectives into measurable results

- Strong financial acumen, including experience with budgeting, forecasting, workforce planning, and P&L management

- Exceptional leadership skills with the ability to influence decisions and drive accountability across diverse functions

- Excellent verbal and written communication skills, including executive presentations and customer-facing interactions

- Strong business development acumen with experience supporting sales growth and strategic customer relationships

- Ability to analyze business performance and apply data-driven insights to decision-making

- Demonstrated success leading organizational change and large-scale business initiatives

- Strong judgment with the ability to assess risk and respond effectively to complex business challenges

- Ability to build trust and credibility with customers, business partners, and executive leadership

- High degree of professionalism, integrity, discretion, and accountability

- Proficiency with Microsoft Office applications and claims administration technologies

- Ability to travel overnight up to 40% of the time

EDUCATION & EXPERIENCE:

- Bachelor's degree in Business Administration, Risk Management, Insurance, Finance, or a related field required; equivalent combinations of education and executive-level experience may be considered

- Minimum of 10 years of progressive leadership experience within an insurance carrier, third-party administrator, or complex claims organization

- Significant experience leading liability claims operations with direct accountability for operational and financial performance

- Demonstrated experience managing large-scale teams, multiple locations, or centralized claims operations

- Experience with P&L management, operational budgeting, workforce planning, forecasting, and performance improvement initiatives

- Experience supporting business development activities, executive-level client relationships, customer presentations, and requests for proposal

- Demonstrated experience serving as an industry subject matter expert through conference presentations, customer events, publications, or professional forums

- Professional insurance or claims designations preferred

PAY RANGE:

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range: $198,952 – $258,410

A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

ABOUT CORVEL:

A certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) with Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K and paid time off.

CorVel is an Equal Opportunity Employer: drug free workplace and complies with ADA regulations as applicable.

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