About this role
Verifiable is seeking an experienced Senior Customer Success Manager to drive customer satisfaction, retention, and growth within our strategic accounts. This role will be the primary point of contact for key customers—ensuring seamless onboarding, delivering ongoing technical support, identifying expansion opportunities, translating customer feedback into actionable insights, and ultimately delivering ROI for customers. You’ll work cross-functionally with Product, Solutions, Enablement, and Support to build lasting relationships and maximize customer value.
Key Responsibilities
- Proactively manage customer relationships from implementation hand-off through renewal and beyond.
- Drive world-class customer retention by establishing a trusted advisor relationship that drives strong product adoption, value delivery and creates customer advocates.
- Develop an in-depth understanding of each customer’s business goals, initiatives, and use cases to support their business objectives based on these use cases.
- Develop advanced product knowledge of Verifiable’s suite of products and advise on product best practices and techniques to drive adoption and customer ROI.
- Lead Quarterly Business Reviews to demonstrate ROI to executive-level stakeholders, align on current and upcoming business objectives, and share key product updates to drive greater customer value.
- Proactively assess customer risk and barriers to value realization. Play a leading role to diagnose causes of customer challenges, create risk mitigation plans and guide the execution of customer recovery plans.
- Support renewals through regular quarterly account reviews and business planning.
- Collect customer product requests and contribute to Verifiable’s development process.
- Provide ongoing recommendations and serve as the voice of the customer to internal teams.
- Contribute to internal growth initiatives for the CSM and other teams.
- Take ownership of the customer relationship, data hygiene reflecting the relationship, and communicating needs to internal stakeholders
Qualifications
- 3+ years of experience in a customer success or account management role, preferably in an enterprise SaaS environment.
- Ability to thrive in a fast moving, rapidly transforming environment.
- Ability to prioritize work, self serve, and manage large volume of customers
- Proven track record interacting and partnering with C-level, VP, and Director level clients.
- Solid understanding of technical concepts to provide high-level guidance with implementation and solutions.
- Strong knowledge of Salesforce, including custom configurations and integrations preferred.
- Outstanding interpersonal skills with a broad range of external and internal teams.
- Ability to communicate effectively via phone, web conference, and in writing.
- Bachelor’s degree in a related field or equivalent years of proven experience required.
- A strong sense of ownership and demonstrated history driving outstanding customer outcomes.
More About Verifiable:
In just five years, we’ve grown to nearly 150 people, and we’re not slowing down. Strong, steady revenue growth helped us land a $27M Series B led by Craft Ventures, bringing our total funding to $47M. Our latest launch, CredAgent, brings autonomous AI agents to healthcare credentialing for the first time. Join us as we keep scaling!
Benefits & Perks:
Health that’s got your back: we invest in your coverage, with options for you and your family's needs.
Unlimited PTO: flexible time off built on ownership. We trust you to plan ahead, own your deliverables, and make sure your team is set up for success while you’re out.
Own a piece of what you build: startup equity means you share in our success.
Work from anywhere: we’re fully distributed, and you can work from home in one of our eligible US states.
New Apple setup: a company-issued MacBook and accessories are yours to work on. Heads up that we’re Mac-only, since our systems are built for macOS.
Modern tools: Google Workspace, Notion, and company-wide AI tools like Claude for seamless collaboration and to help you work smarter.