About this role
About UsSaffron is a brand consultancy of 100 people with 21 nationalities and 12 languages. From our offices in London, Madrid, Tokyo and Vienna, we work as one team integrating identity and interaction to create real value for brands around the world.The RoleWe’re looking for a Senior Client Manager to join our Client Services team on a maternity cover contract. The role can be based in either our London or Madrid office.You’ll lead medium to large projects, keeping coordination, clarity and delivery strong across teams and clients. You’ll help shape ways of working, manage complexity and make sure our work delivers against strategic, creative and business objectives, while supporting the development of more junior team members.What you’ll doLead the planning and coordination of medium to large projects, ensuring clarity, structure and efficiencyAct as a key contact for clients, managing communication, expectations and project flowPresent project updates and keep work aligned with client objectivesOversee project budgets, timelines and operational performance, identifying and managing risksDefine and improve ways of working across strategy, design and client teamsMentor junior team members, driving accountability and high delivery standardsSpot opportunities to expand scope within existing clients and contribute to new business proposalsAbout youSolid experience in client services or project management within a brand consultancy, design or creative agencyProven ability to run medium to large projects and manage multiple workstreamsStrong understanding of client context and business needs, and how delivery creates impactConfident with budgets, timelines and risk managementA proactive problem solver who anticipates issues before they ariseComfortable working across international, multidisciplinary teamsWhat we offerA flexible and supportive working environmentHybrid working model (minimum of 2 days per week in the office)Flexible working hours, with early finishes on Fridays26 days holiday + your birthday off10 remote days per yearPrivate health and life insuranceAnnual training budgetBonus schemePet-friendly officesA collaborative, curious and high-standard culture