Plumbing and Heating Engineer

## Why Choose Clúid?
Why Choose Clúid?
At Clúid, we believe that success is achieved through our dedicated and passionate team. Working with us, you'll enjoy:

- Dynamic Working Environment:   Thrive in a supportive, innovative, and collaborative workspace.
- Flexible Working Arrangements: We support work-life balance with flexible working options with Hybrid working options.
- Comprehensive Training and Development Opportunities: Grow professionally with our continuous learning opportunities.
- Employee Benefits: 25 days annual leave +3 additional days over Christmas and Good Friday (bring you up to 29 days and additional days with length of service), 10% Pension, VHI, Employee Assistance Programme, Bike to work, Tax Saver Travel, Sick Pay, Payment Income Protection, Paid Maternity Leave, Paid Paternity Leave.
- Inclusive Culture: Be part of an organisation that values diversity and inclusion, recognised with a Gold Award from Investors for Diversity.
About Us
Clúid is at the forefront of providing affordable, quality housing in Ireland, with a vision to create communities where everyone has a great place to live. We're looking for talented individuals passionate about making a tangible impact in people's lives and eager to contribute to social change.
## Role Overview

- Position:   Plumbing and Heating Engineer x 2
- Regions West Region  - Athlone, Longford, Tullamore and Mullingar
- East Region  – Dublin, Meath, Louth and surrounding areas

- Reporting to:   Field Team Leader
- Location:   Dublin & Surrounding Counties
- Contract type:   Permanent
- Salary:  €58,686 based on current SEO Scale,   5th year out of time. subject to any applicable pay adjustments. Long Service increments
- Lunch Allowance

Role Overview
Clúid is one of Ireland’s largest approved housing bodies. We provide social, cost rental and affordable homes and services in communities across the country. Our word matters: when we say we will do something, people should be able to trust that we will follow through. Our purpose is to provide good-quality homes and services that help residents put down roots, build community and feel part of a more inclusive Ireland. We are committed to resident-focused services, equality, inclusion, sustainability, strong governance and steady improvement over the long term.

The Property Services Department is responsible for ensuring our customers continue to live in high quality homes through the delivery of comprehensive and effective asset management services. Whilst our focus may be the “bricks and mortar”, we recognise the need to design our services to meet our current and future customers’ needs, offering choice where possible and ensuring that our residents and their families always enjoy warm, safe and affordable homes.

The Department has a Dublin based Resource Planning Team (Clúid Works), supporting  four regionally based repairs trade teams delivering a comprehensive repairs service across country. Our Plumbing and Heating Engineers, carry out and assist with all trade related tasks as a Plumber working as (but not restricted to) part of a customer focused responsive repairs team. Clúid Housing is a forward thinking organisation, ensuring that its properties are repaired, adapted and refurbished to a high standard. You will also be responsible for ensuring continuous delivery of our purpose “right repair, right time, first time” and Scope of Services which details our repair obligations.
## Key Responsibilities

- Responsible for ensuring all repairs are assessed and completed in accordance with our Purpose “right repair, right time, first time” by delivering an efficient in-house repairs service ranging from responsive repairs, voids, subcontracting and out of hours repairs.
- Ensure that the work is undertaken in a timely manner, whilst maintaining a high standard of workmanship.
- Manage customer enquiries, respond in a professional manner coordinating with our Resource Planning Team.
- Ensure that debriefs are provided to the Resource Planner for all jobs.
- Be available to receive and respond to all job allocations.
- Report and confirm job details and estimated time on location to the Resource Planner to enable appropriate job scheduling.
- Use initiative to ensure that all repairs are carried out efficiently and the right level of customer satisfaction is achieved.
- Ability to work flexible hours is essential to meet the business needs and demands.
- Responsible for all transport, equipment or mobile phone devices which may be issued by Clúid Housing and ensure that they are kept in excellent condition and secure at all times.
- Responsible for the understanding and application of the Clúid way of working as instructed by the Field Supervisor who will measure both individual and team objectives.
 
Training

- From time to time if requested, to act as a mentor to trainees within the organisation and encourage a learning environment.
- To undertake any other duties as required by Clúid Housing from time to time, if these duties are of a different level of skill than those required in the post, then full training and appropriate supervision will be provided.
 
Health & Safety

- To take personal responsibility for your own health, safety and welfare and that of colleagues in the workplace and ensure a clean, secure and safe working environment.
General

- Adopt an approach of continuous learning and personal development
- Maintain your own professional development in terms of product and service innovations as well as keeping abreast of changing regulatory requirements.
- Any other duties which are consistent with your role.
- To positively promote the Clúid in all activities
Corporate Responsibilities

- Ensure all activity is aligned to Clúid’s values and contributes to the mission of supporting the development of thriving communities
- Adhere to all Clúid policies and procedures at all times
- To exercise discretion at all times
- Demonstrate high standards regarding both Clúid’s and your own wellbeing, health and safety requirements
 
 
## Person Specification

- Full Trade apprenticeship - 5th year out of time
- Full Current driving licence
- Experience working with heating systems
- Experience in ordering and collecting materials and/or plant hire
- Excellent personal presentation
- Ability to work diligently, as part of a team.
- Ability to work with plans / detailed drawings & specifications.
- Ability to demonstrate technical skills in both core trade and associated trades.

## Experience/Qualifications
Essential: 
- Health & Safety First
- Time Management & Organisation
- Computer/Tablet Skills
- Troubleshooting
- Asset Knowledge & Repairs Knowledge
- Communication & Influencing
- Customer Centric
 
Desirable:
- Safe Pass
- Systems Thinking
- Numeracy skills