FD OEF Front Desk

Job Summary: This individual is responsible for welcoming patients to the practice, treating all patients in a professional and courteous manner, checking-in patients, checking-out patients, collecting patient payments, reviewing patient charts to verify necessary information and signatures, and entering new patient information into computer.

Education and Experience:

- High school diploma or equivalent.

- Two years minimum experience in medical practice .

Essential Skills and Abilities:

- Excellent customer service and communication skills.

- Ability to work as a team member.

- Management of multiple tasks simultaneously.

- Motivation to succeed.

- Empathetic personality giving attention to patients needs and concerns.

- Strong organization with attention to detail.

- Respectful treatment of patients and co-workers.

RESPONSIBILITIES:

1. Patient Check-In

- Checks patients in, greeting everyone in a pleasant and professional manner.

- Tracks patients in the reception area and communicate with them, as needed.

- Evaluates chart data to verify all information has been received, completed, and signatures obtained.

- Scan patients insurance card and photo identification.

- Ensures that proper authorization or referral is collected from the patient.

- Assists patients in obtaining authorization or referrals that have not been received by the practice.

- Enters all new patient demographic information into the computer.

- Places charts in bin for specific physician or technician.

- Marks arrival time of patients in office and make sure that patients are seen on time.

- Patient Check-Out

- Reviews encounter form to ensure all needed codes are marked, any missing information is requested from clinic technician.

- Charges are posted to encounter.

- Payment is collected and posted for any copay, coinsurance, and patient balance due. Itemized bill is printed as receipt for patient.

- Schedules patient return appointments as indicated on encounter form.

- End of Day Reporting/ Balancing

- Runs EMR Manual Pending Charges report, accepting any pending charges for encounters, verifying there are no duplicate charges.

- Runs Missing Encounter report, tracking down any missing encounters and posts charges to those encounters.

- Runs PQRI Reporting Tool, if any discrepancies correcting with assistance from clinical technician/Clinic Coordinator.

- Runs Pt Minder report noting reasons no follow-up appointment made next to any patients listed on report

- Totals daily charges posted from encounter forms on adding machine. Runs Daily Charges report, verifying that the charges total matches report total.

- Totals monies collected by payment type on adding machine. Runs Daily Payments report, verifying that totals by payment type match total monies collected.

- Batches Daily Payments report with monies collected sending to billing office for reconciliation/deposit.

- Batches Missing Encounter , PQRI , and PT Minder reports turning in to Clinic Coordinator to for review.

- Performs other duties as required.

- Assists other front office personnel as needed.