Service Operations Assistant

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Service Operations Assistant

Position Summary

The Service Operations Assistant supports front-end and customer service operations by assisting with daily execution of service-related activities, customer satisfaction initiatives, associate support, cash handling procedures, and operational compliance. This position works closely with store leadership to help ensure efficient front-end operations, outstanding customer experiences, accurate financial controls, and a safe, customer-focused store environment.

Key Responsibilities

Customer Service Operations

- Deliver excellent customer service and promote a positive shopping experience.
- Assist customers with questions, concerns, and service-related requests.
- Support front-end operations to maintain efficient customer flow and transaction accuracy.
- Respond professionally and promptly to customer issues, escalating concerns when appropriate.
- Help maintain service standards that drive customer satisfaction and loyalty.

Front-End Operations

- Support daily operations of checkout lanes, self-checkout areas, service desks, and related customer service functions.
- Assist with cashier support, lane coverage, and front-end organization.
- Monitor service levels and help reduce customer wait times.
- Ensure front-end areas remain clean, organized, and compliant with company standards.
- Support implementation of promotional programs and customer service initiatives.

Cash Handling & Financial Controls

- Assist with cash accountability procedures and operational controls.
- Support register audits, till counts, cash pickups, and balancing activities.
- Ensure adherence to company cash-handling policies and procedures.
- Assist in identifying and resolving cash discrepancies and operational issues.
- Maintain confidentiality and accuracy in all financial transactions.

Leadership & Team Support

- Provide guidance and support to service clerks, cashiers, and front-end associates.
- Assist with training, coaching, and onboarding new team members.
- Promote teamwork, professionalism, and accountability.
- Support scheduling and staffing efforts as directed by store leadership.
- Serve as a resource for associates regarding customer service expectations and operational procedures.

Safety & Compliance

- Follow and promote company safety policies and operational standards.
- Ensure compliance with loss prevention, cash control, and customer service procedures.
- Support accident prevention and incident reporting processes.
- Maintain awareness of security concerns and report issues promptly.
- Assist with front-end readiness for audits and operational reviews.

Store Support Functions

- Assist with store-wide operational projects and special assignments.
- Support communication between departments and front-end operations.
- Help maintain proper supplies and operational readiness within customer service areas.
- Participate in promotional events, seasonal programs, and store initiatives.
- Support overall store goals related to sales, service, safety, and productivity.

Qualifications

Required

- High school diploma or equivalent.
- Previous retail, grocery, customer service, or cashier experience.
- Strong customer service and communication skills.
- Basic math and cash-handling abilities.
- Ability to work flexible schedules, including evenings, weekends, and holidays.

Preferred

- Supervisory, lead clerk, or customer service leadership experience.
- Experience with point-of-sale systems and cash management procedures.
- Knowledge of grocery retail operations and front-end service standards.
- Experience training or mentoring associates.

Knowledge, Skills, and Abilities

- Strong customer service and interpersonal skills.
- Effective verbal and written communication abilities.
- Cash handling and transaction accuracy skills.
- Ability to multitask in a fast-paced retail environment.
- Strong attention to detail and organizational skills.
- Problem-solving and conflict-resolution abilities.
- Ability to work collaboratively with associates and store leadership.
- Commitment to operational excellence and customer satisfaction.

Physical Requirements

- Frequent standing, walking, bending, reaching, and lifting.
- Ability to perform repetitive motions associated with retail operations.
- Ability to lift and move supplies and merchandise in accordance with company guidelines.
- Capability to work for extended periods in a fast-paced customer service environment.

Success Measures

- Achievement of customer service and satisfaction goals.
- Accuracy in cash handling and financial controls.
- Efficient front-end operations and reduced customer wait times.
- Compliance with company policies, safety procedures, and operational standards.
- Associate engagement, development, and teamwork.
- Positive contribution to overall store performance and customer experience.

We also provide a variety of benefits including:

- Competitive wages paid weekly
· Access to up to 50% of your earned wages before payday, via our partnership with Stream
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits (https://urldefense.com/v3/__https:/myaci-benefits.com/__;!!K1aXqncla1X7G90AkdLmCg!rAQQIgK5qTHEOZimihiTu-Cq5CqDd5yTyDy2Md9yy2X9n5N5-LNd_VFz-Ph78hdScxWtyckceXfHreYVJ1PsQk_8tfijDVHG5g$)
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values