Service Supervisor

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Service Supervisor

Position Summary

The Service Supervisor is responsible for overseeing front-end operations and ensuring exceptional customer service throughout the store. This position provides leadership and direction to cashiers, service clerks, courtesy clerks, and customer service associates while promoting operational efficiency, financial accountability, and a positive shopping experience. The Service Supervisor supports store leadership in achieving customer satisfaction, labor, sales, and operational goals while maintaining compliance with company policies and procedures.

Key Responsibilities

Customer Service Leadership

- Lead and support front-end associates in delivering outstanding customer service.
- Create a welcoming environment that promotes customer satisfaction and loyalty.
- Resolve customer concerns, complaints, and service issues promptly and professionally.
- Monitor service levels and implement strategies to improve the customer experience.
- Promote company programs, services, and community initiatives.

Front-End Operations

- Supervise daily operations of checkout lanes, self-checkout areas, service counters, and customer service desks.
- Ensure efficient transaction processing and maintain acceptable customer wait times.
- Monitor staffing levels and adjust resources as needed to support business demands.
- Maintain clean, organized, and customer-ready front-end areas.
- Support store opening, closing, and operational procedures as assigned.

Cash Management & Financial Controls

- Oversee cash handling procedures and ensure compliance with company policies.
- Assist with register accountability, balancing, and cash reconciliation activities.
- Monitor cashier performance and transaction accuracy.
- Identify, investigate, and report cash discrepancies.
- Support loss prevention and shortage control initiatives.

Leadership & Team Development

- Train, coach, and mentor front-end associates on service standards and operational procedures.
- Provide ongoing performance feedback and recognize associate achievements.
- Support onboarding and development of new employees.
- Foster a positive work environment focused on teamwork, accountability, and respect.
- Assist with scheduling and workforce planning to meet operational requirements.

Safety & Compliance

- Ensure compliance with company policies, safety standards, and operational procedures.
- Promote workplace safety awareness and accident prevention practices.
- Support loss prevention programs and report security concerns.
- Maintain confidentiality of customer, associate, and company information.
- Assist with internal audits and operational reviews.

Store Support

- Collaborate with store leadership and department teams to achieve overall store objectives.
- Support promotional events, seasonal initiatives, and company programs.
- Assist with communication between departments to enhance operational effectiveness.
- Serve as a key front-end leader during high-volume business periods.
- Perform additional duties as assigned to support store operations.

Qualifications

Required

- High school diploma or equivalent.
- Previous customer service, cashier, retail, or grocery experience.
- Strong communication and interpersonal skills.
- Demonstrated leadership and problem-solving abilities.
- Ability to work flexible schedules, including evenings, weekends, and holidays.

Preferred

- Prior supervisory, lead clerk, or front-end leadership experience.
- Experience with cash accountability and point-of-sale systems.
- Knowledge of grocery retail operations and customer service standards.
- Experience coaching and developing associates.

Knowledge, Skills, and Abilities

- Leadership and team-building skills.
- Strong customer service orientation.
- Effective verbal and written communication abilities.
- Cash handling and financial accountability skills.
- Conflict resolution and problem-solving capabilities.
- Strong organizational and time-management skills.
- Ability to multitask and work effectively in a fast-paced environment.
- Commitment to operational excellence and customer satisfaction.

Physical Requirements

- Frequent standing, walking, bending, and reaching.
- Ability to lift and move supplies and merchandise in accordance with company guidelines.
- Ability to work extended periods in a customer-facing environment.
- Frequent interaction with customers, associates, and store leadership.

Success Measures

- Achievement of customer service and satisfaction goals.
- Efficient front-end operations and transaction accuracy.
- Compliance with cash handling, safety, and operational standards.
- Associate engagement, development, and retention.
- Reduction of customer wait times and service issues.
- Positive contribution to overall store sales, productivity, and operational performance.

We also provide a variety of benefits including:

- Competitive wages paid weekly
· Access to up to 50% of your earned wages before payday, via our partnership with Stream
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits (https://urldefense.com/v3/__https:/myaci-benefits.com/__;!!K1aXqncla1X7G90AkdLmCg!rAQQIgK5qTHEOZimihiTu-Cq5CqDd5yTyDy2Md9yy2X9n5N5-LNd_VFz-Ph78hdScxWtyckceXfHreYVJ1PsQk_8tfijDVHG5g$)
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values