About this role
As part of the Inland Delivery Team, the goal is to create exceptional customer experiences related to inland shipments while fostering strong partnerships with our vendors.
This includes, handling customer inquiries, coordinating work order activities with operational vendors and communicate proactively with customers and numerous authorities, terminals, depots and internal legal / insurance departments, among other tasks.
- A ssociate degree and a minimum of 2 years of experience in the Maritime Industry or the equivalent combination of education and experience.
- Possesses specialized knowledge of 2 or more years within all principles of the Operations function.
- Understands most shipping terms; can use a dictionary to find terms not recognized. Is willing to clarify shipping terms unique to a location. Understands routings, schedules and general practices of various countries, carriers, ports, and terminals.
- Proficient in MS Office (e.g., MS Teams, Excel, PowerPoint, etc.)
- Proficient in Salesforce and QlikView and other software appropriate to work demands.