Partnership Support Manager

Partnership Support Manager - Eye Donation

Location: Wichita, Kansas

Compensation: $61,000 per year + great benefits

---

Position Purpose:

This mission-centered position is responsible for developing and implementing strategies to ensure Saving Sight and its donation partners carry out a streamlined and effective donation process, maximizing the opportunity for donation to occur. This position is based in one of Saving Sight's four Partnership Support and Development territories and manages relationships with assigned donor hospitals and other area partners that we work with to facilitate eye donation.

Responsibilities:

- Build and maintain strong, positive relationships with organizational partners. Such partners include hospital staff, coroners, medical examiners, funeral directors, community partners, and organ and tissue donation agencies.

- Collaborate with internal eye bank staff to strengthen the donation process and address barriers with external partner organizations.

- Participate in Administrator On-Call rotation, including after-hours support, for Donor Services, Medical Review, and Recovery staff.

- Maintain and update partner contracts in accordance with CMS CFR 482.45.

- Identify challenges to eye donation processes and implement solutions through proactive communication and partnership engagement.

- Engage key external stakeholders to influence organizational policies and promote a culture supportive of eye donation.

- Develop, coordinate and present professional educational programs on eye donation to organizational partners, both virtually and in-person.

- Compile and analyze monthly eye donation reports, sharing key insights with relevant stakeholders.

- Ensure compliance with organizational policies and maintain confidentiality of donor and recipient information .

Knowledge, Skills, and Abilities:

- Knowledge of medical terminology preferred

- Strong interpersonal, written, verbal, and phone communication skills, with the ability to confidently present to large groups.

- Working knowledge of Microsoft operating systems, Microsoft Office, general database, and web-based applications.

- Ability to think strategically and plan work around attaining goals and objectives while prioritizing multiple deadlines.

- Ability to work with distraction and to multi-task with frequent interruptions.

- Ability to lead work teams and manage long-term projects to successful completion.

- Strong organizational skills, critical thinking, problem-solving abilities and attention to detail.

- Ability to work independently, with limited direction, and in a team environment.

- Demonstrated ability to maintain confidentiality and exercise professionalism and objectivity.

Basic Requirements:

- A minimum of 3 years of experience in customer/public relations or account management experience.

- Required to have a personal cell phone with dependable service to support daily communication, scheduling, and job-related tasks.

- Must maintain a valid driver's license, current auto insurance, and an acceptable driving record as determined by the organization.

- Must have reliable transportation.

Preferred Requirements:

- Bachelor's Degree or equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired is required.

- Knowledge of medical terminology. Prior experience in the healthcare industry or in the non-profit sector.

- Familiarity with PowerBI or other analytic systems.

- Experience managing partner or vendor contracts and overseeing project planning or project management initiatives.

Physical Requirements:

- Must be able to walk, sit and stand for extended periods.

- Ability to sit and safely operate a vehicle for extended periods in various conditions, including long-distances, nighttime, and inclement weather.

- Frequent periods of intense concentration, attention to detail and accuracy

- Ability to perform tasks requiring prolonged use of printed materials, computer screens, and phone.

- Moderate manual dexterity for basic keyboarding.

- Ability to lift and move up to 20 pounds.

Working Environment:

- Work is performed in multiple environments, including normal office settings, hospitals (ICU, inpatient units, operating rooms, morgue), funeral homes or mortuaries, and medical examiner facilities.

- Requires travel throughout the service region, including driving to other locations.

- Position may be eligible for hybrid work based on business needs

- Position may involve frequent interruptions and shifting priorities.

---

NOTE: The preceding statements describe the nature and level of assignments normally given job incumbents. They are not an exhaustive list of duties. Additional duties may be assigned. Saving Sight is an Equal Opportunity Employer. We take pride in the diversity of our staff, and seek diversity in our applicants. Saving Sight does not unlawfully discriminate based on any status or condition protected by applicable federal or state law. Saving Sight reserves the right to seek, hire and promote individuals who support the goals and mission of the organization.

At this time, we are only able to consider candidates who do not require current or future sponsorship for employment authorization.

In the last 5 years, the candidate must have 0 major moving violations and less than 3 minor moving violations.