Building Operations Manager - ISEC & EXP

About the Opportunity

Job Summary:

EXP and the Interdisciplinary Science and Engineering Complex (ISEC) at Northeastern University (Boston, MA) are seeking a Buildings Operations Manager. This position will oversee EXP/ISEC building operations and events. The Buildings Operations Manager is a key individual in the organization who serves as a liaison between EXP & ISEC, and various University departments as needed, including coordinating between Planning, Real Estate, and Facilities (PREF) and the campus community, including Faculty, students, and staff. The Buildings Operations Manager is highly familiar with the buildings’ guidelines, events, labs, and services, and retains knowledge of the buildings’ layouts and evolving space usage. The ideal candidate will possess strong organizational and communication skills, the ability to make good judgments and quick decisions, customer service skills, and initiative in high-pressure or emergency situations. The Buildings Operations Manager will demonstrate a high level of competency while on duty, remain current on any changes in the facility, and will consistently seek and share information with the rest of the EXP/ISEC Operations Team. A successful Buildings Operations Manager will develop and maintain a strong relationship with campus partners, peers, supervisors, and guests, and will actively work to be a strong team player. Problem solving and adaptability will be required to make adjustments as necessary.

Job Responsibilities:

The Buildings Operations Manager is responsible for touring the EXP & ISEC building areas daily: observing, noting, anticipating, and communicating building and facility-wide issues which should be addressed. Monitors the use of shared spaces, such as bike storage rooms, for compliance with EXP & ISEC Building Use Guidelines and policies. Inspect in-progress and completed work and events to ensure projects are meeting the needs of the campus community and following EXP & ISEC Building Guidelines. Interfaces with building management and representatives to ensure customer satisfaction and solicits feedback to promote continuous improvement. Work with ISEC/EXP Operations Team to develop documents, processes, ad resources that improve buildings operations.

Support ISEC and EXP-hosted events sponsored by various campus organizations and departments including active participation in planning, operational, and on-site support.

Evaluates physical, mechanical, and structural aspects of facilities, and identify any issues relating to the operation of building components and systems. Submits any applicable Facilities Work Requests. Observe and communicate security, safety, utility, construction project, and other EXP & ISEC operations-related issues with the appropriate representative(s) within PREF, the University, or the contractor providing the services.

Maintains inventory of building contents, including furniture and applicable equipment.

Will be responsible for training and evaluation of Buildings Operations Assistants in EXP & ISEC.

Minimum Qualifications:

- Associate degree preferred, and at least 2 years of related experience managing operations in an interdisciplinary research facility
- Must possess a knowledge of Northeastern University interdisciplinary building operation
- Effective communication between team members, key stakeholders, vendors, and the Northeastern community
- Time management to keep tasks and activities on track and according to schedule
- Leadership skills to effectively manage a team and offer coaching, motivation, evaluation, and training for direct reports. Provide support and supervision to direct reports while on duty, appropriately delegating assignments
- Organizational acumen to keep track of all of the various complex moving pieces involved in building operations
- Problem solving and adaptability. Required to be flexible and make adjustments as necessary
- Technical expertise to help anticipate problems and solutions before they occur
- Must be able to lift and control at least 30 pounds
- Computer skills including internet and Microsoft Office Suite programs (e.g., Outlook, Word, basic Excel)
- Customer service focused and team-oriented, with capability to work independently and meet deadlines
- Ability to take direction and communicate effectively with others. Focused and detail-oriented with excellent follow-through abilities

Job Duties (out of 100%)
1.) Facilities Operations Management (40%):

- Support EXP & ISEC Operations Team in coordination of research groups moving to EXP
- Conduct regular building tours to ensure common spaces, offices, storage areas and exterior doors are in good shape. Actively monitor general building activities to ensure safety; enforce building policies fairly and with good judgment.
- Ensure that all furniture is accounted for and in working condition.
- Address and report facility situations by contacting all necessary parties (i.e., professional staff members, ITS, Facilities, Northeastern University Police Department) for further assistance.
- Audit bike storage rooms and conference rooms.
- Maintain lists of EXP & ISEC building occupants.
- Document and record all maintenance, safety, and staff issues occurring while on shift in a detailed manner, ensuring that the information is sufficient and accurate for any necessary follow-up.

2.) Event Responsibilities (20%):

- Provide support for high profile and signature events at EXP & ISEC
- Demonstrate an understanding and working knowledge of virtual event management systems and scheduling workflow, including event requests, reservations, and reports. Act as a liaison between event requesters, EXP & ISEC Operations Teams, and Facilities personnel.
- Proactively monitor building events/activities, anticipating the needs of guests in order to add value to the overall guest experience.
- Ensure meeting and event rooms are ready for all events, and report issues to Facilities for resolution.

3.) Managing the EXP & ISEC graduate and undergraduate student workers and work study (Operation Assistant - ISEC/EXP students’ positions) (20%):

- Ensure that Operations Assistants Building complete all job duties effectively, and delegate responsibility as needed.
- Train Operations Assistants in operations management tools, including software and processes
- Mitigate issues that arise in the Building Operations Assistants areas of responsibility (i.e., Mail Service/Transportation, Lab Coat Program, Loading Dock Management)
- Assist Building Operations Assistants to troubleshoot any issues or customer complaints regarding mail or packages and work to solve them.
- Keep track of students’ time sheet.

4.) Assist EXP & ISEC Operations Teams (20%):

- Assist EXP & ISEC Operations Team with other responsibilities as assigned
- Attend and participate in all scheduled and mandatory staff meetings, training sessions, and workshop opportunities.
- Assists with making sure EXP & ISEC Building Use guidelines are being adhered to.

Position Type

Facilities

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Compensation Grade/Pay Type:
107S

Expected Hiring Range:
$23.37 - $32.14

With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.