About this role
KEY DUTIES & RESPONSIBILITIES
- Provide Lenovo out-of-warranty support.
- Facilitating OEM coordination for in-warranty repairs.
- The resource will work independently and within a cross functional highly collaborative team environment to provide advanced support and onsite troubleshooting.
- Troubleshoot hardware and software issues, configure, deploy, and reclaim computer.
- Create/update problem tracking records within ServiceNow tool.
- Drives ownership of user issues: monitors progress and keeps user informed of resolution through final solution.
- Adhere to safety protocols, regulatory requirements, and standard operating procedures related to working in laboratory settings and the care and maintenance of computing hardware.
- Adhere to local inventory management procedures and maintain accurate Configuration Management Database (CMDB) updates.