Senior Support, Operations Generalist (Builder)

For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home. Come see why our associates love working at MasterBrand.

Job Description:

The Senior Support, Operations Generalist (Builder) position plays a key role in servicing our customers. The position is responsible for ensuring that all field tasks are scheduled and completed on time to meet the needs of our customers, maintaining warehouse inventory controls, and ensuring Customer invoices are completed on time.

This position is based at our Charleston, SC facility and requires onsite attendance Monday through Friday, 7:00 a.m. to 4:00 p.m.

Responsibilities:

- Manage service center warehouse inventory accuracy.
- Maintain safety stock level of critical path trim/parts items in inventory.
- Ensure all inventory transactions are processed timely.
- Dispatch Field Service Representatives, Service Technicians, and Installers daily ensuring field efficiency and confirming dispatched work is completed.
- Assist in Scheduling Warranty Service Appointments.
- Scheduling all field appointments utilizing Salesforce.
- Confirm and stage parts for technicians.
- Responsible for all invoicing.
- Follow up with Installers and Service Technicians on any missing work debriefs from previous day.
- Update 3PL systems with schedule changes. Send required delivery reports to 3PL confirming delivery.
- Transship release all orders to invoice Customer.
- Keep track of construction schedules through verbal, electronic, or hard copy communications with the superintendent. Accumulate schedules as specifically required by the Builder on a regular basis to keep up with any changes and ensure alignment in Salesforce.
- Backup Customer Service as needed.
- Other duties, incidental or regular, may be assigned at management’s discretion.

Qualifications:

- High School diploma/GED required; Associate's degree preferred.
- 1+ years of high-volume customer service experience required.
- Experience using computer programs, including Microsoft Excel, Word and Outlook. Experience with AS400 and Salesforce is a plus.
- Superior service attitude and an ability to nurture long-term relationships.
- Strong written and verbal communication skills or internal and external stakeholders.
- Ability to work in a fast-paced team environment and handle multiple priorities.
- Ability to follow existing guidelines and establish improved procedures.
- Ability to define problems, collect data, establishes facts. and draw conclusions

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected].