About this role
Build Whats Next in Retail Technology
At LOC, you'll join a collaborative team dedicated to shaping the future of retail. We foster an environment where people feel supported, challenged, and empowered; believing this is key to great work. You'll have the opportunity to build your career, whether you're innovating new solutions, providing customer support, or driving initiatives across teams. We value ownership, continuous learning, and forward thinking in everything we do.
Who is LOC Software?
For over 30 years, LOC Software has delivered retail technology that drives performance. Our configurable, modular platform, including ThriVersA, empowers high-volume independent merchants across many retail environments including retail, grocery, pharmacy and fuel with POS, back office, eCommerce, loyalty, and more. With cloud and on-premises flexibility, we enable retailers to operate, adapt, and grow, anywhere.
Your main Challenges
- Learning all technical aspects of the retail software
- Develop the ability to dive deep into technical issues
- Developing abilities to understand clients issues and requests
- Provide solutions to software integration issues with third parties (peripherals, payment devices and applications).
What You Bring with you
- + 5 years of experience in customer service, technical and application support
- Experience supporting peripherals, computer hardware, and software installations
- Experience with retail and payment systems integration and devices
- Good communication skills
Our Great Benefits
- Minimum of three weeks of vacation from the first year
- Group insurance, long-term disability, medication, dental, eyes
- Pension plan with employer contribution after year one
- Five personal time off (PTO days after three months
- Remote work flexibility: Hybrid, remote, and one site options
***The use of the masculine gender in this document is for the sole purpose of brevity**