Owner Relations Property Manager

Are You a Client-Focused Property Manager Ready to Grow, Remotely?

GC Realty & Development, LLC has spent 23 years building one of Chicagoland's leading property management and brokerage companies. We manage roughly 1,500 units for 500+ private investors across the city of Chicago and hundreds of suburbs, and we're growing to 3,500 doors over the next four years. This kind of growth requires a Property Manager who is proactive, responsive, and passionate about delivering a remarkable experience to property owners. The right candidate brings deep experience in residential property management, communicates with confidence in English, and wants to grow their career alongside a company that's scaling fast, all from a fully remote position.

Role Overview: The Property Manager is a key client-facing role responsible for ensuring a seamless and remarkable experience for property owners. Working remotely, you will manage all aspects of client interactions with diligence and professionalism, from onboarding new clients and reviewing financials to securing owner approvals and negotiating renewals. You will collaborate with a team that includes leasing, maintenance, collections, and financial analysts, all there to help you succeed. With strong negotiation skills and the ability to stay composed and decisive under pressure, you'll play a vital role in client satisfaction and the overall success of the company. With our portfolio set to more than double in size over the next few years, this role offers real growth potential for someone who is motivated to grow personally and professionally.

What You Get:

- Hourly: $8.00 to $12.00 USD per hour, paid weekly, based on experience

- Performance-Based Monthly Bonus: Up to 12% of base pay

- Paid Time Off (PTO): 10 days

- Holidays: 7 US holidays

- Birthday: Take your birthday as a paid day off, or any paid day during your birthday month

- Read and Grow: Get paid up to $500.00 USD per year through our book club

- Referral Program: Refer a hired team member and receive a $1,000 bonus

- 100% Remote: Work from home with a schedule aligned to U.S. Central Time business hours

What You'll Do:

- Deliver the GC Realty Experience: Ensure every client interaction reflects our standards, delivering the right solution the first time and being easy to do business with.

- Communicate Fast: Respond to all client email, phone, and text communication within 2 hours, striving for first-call resolution.

- Lead Quarterly Check-Ins: Hold quarterly check-in calls with clients to review their properties and address concerns.

- Communicate Proactively: Follow a monthly calendar of 14 key touchpoints, including inspections and tenant delinquency, so clients are always informed.

- Review Financials: Analyze property financials and ROI to give clients clear, accurate insights. Handle client concessions up to $250 and manage statement corrections.

- Onboard New Clients: Guide new clients through onboarding by establishing their needs, setting expectations, and sending initial communication for a smooth start.

- Manage Client Collections: Advise clients on payment options and strategies, keeping payments timely while maintaining trust through transparent communication.

- Secure Owner Approvals: Obtain owner approvals for work orders and turnovers, making sure every action aligns with the owner's expectations.

- Manage Vacant Units: Communicate weekly with the leasing team on vacancies, and coordinate video calls with leasing agents after 7 days without applications to strategize on filling the unit.

- Negotiate Renewals: Work with residents on renewals and credits to reach outcomes that benefit both the client and the resident.

What We're Looking For:

Must have:

- 4+ years of direct, client-facing experience in residential property management

- Strong English written and verbal communication skills, especially over phone and email

- Deep understanding of property management operations, including leasing, maintenance, resident relations, and financial management

- Working knowledge of major property components (HVAC, roofing, plumbing, electrical), their costs, and replacement methods, with the ability to help clients budget for capital improvements

- Confidence asking contractors and maintenance staff the right questions to make informed repair-or-replace recommendations

- Strong negotiation skills and the ability to handle difficult conversations with empathy and clarity

- Ability to stay calm, positive, and decisive in a fast-paced environment while meeting critical deadlines

- Collaborative mindset for working with leasing, maintenance, and financial teams

- Reliable internet connection and a quiet home workspace

Nice to have:

- Experience with property management software such as AppFolio, Buildium, or similar systems

- Experience in third-party, scattered-site, single-family, or small multifamily property management

- Experience managing properties in a Midwest climate (seasonal maintenance, winterization, snow and freeze-related issues)

- Experience living or working in the U.S.

- Familiarity with U.S. landlord-tenant regulations, such as the Chicago Residential Landlord Tenant Ordinance (CRLTO)

- Bachelor's degree in Business Administration, Real Estate, Property Management, or a related field

The GC Realty Experience

Every day at GC Realty & Development, LLC, we deliver The GC Realty Experience through four core values: RESPONSIVE, OWN IT, GSD, and BETTER RESULTS. Together, they add up to the right solution the first time, ease of doing business, and remarkable service, on every single interaction. As our Property Manager, you'll help shape what that experience feels like for every client who trusts us with their properties.

Are you the right fit??? We encourage you to check out our reputation online and our podcast, Straight Up Chicago Investor!