Dispatcher

Dispatcher – Join Our Winning Team!

Location: Salem, NJ

Are you someone who thrives in a fast-paced environment, enjoys solving problems, and loves keeping things organized? If so, we'd love to meet you!

Harris Heating, Plumbing, Air & Electrical is looking for an energetic, motivated, and detail-oriented Dispatcher to join our growing team. As the heart of our daily operations, you'll play a critical role in connecting our customers with the right technicians while helping our team deliver exceptional service every day.

If you're a strong communicator, enjoy multitasking, and want to build a career with a company that values teamwork, growth, and customer satisfaction, this could be the perfect opportunity for you.

ServiceTitan experience is a huge plus—but we're willing to train the right person!

Rate: Starting at $21/hr
Available Shift: 1130a - 8p

* This is a full-time, onsite position located at our Salem, NJ headquarters. *

What You'll Do

- Coordinate and dispatch technicians efficiently throughout the day.

- Match the right technician to each job based on skillset, location, and performance.

- Manage technician schedules to maximize productivity and customer satisfaction.

- Communicate clearly with technicians, customers, and managers.

- Monitor work orders for accuracy and make corrections when needed.

- Analyze appointment history and technician performance to improve scheduling decisions.

- Handle multiple priorities, phone calls, emails, and schedule changes with confidence.

- Motivate technicians by communicating opportunities and helping them succeed.

- Follow company processes while maintaining professionalism under pressure.

- Provide outstanding customer service and represent Harris with a positive attitude.

- Work independently while collaborating with a supportive team.

What We're Looking For

- Positive attitude with a strong work ethic.

- Excellent communication and organizational skills.

- Ability to multitask in a high-volume, fast-paced environment.

- Strong problem-solving and decision-making abilities.

- Attention to detail and commitment to accuracy.

- Ability to remain calm and professional under pressure.

- Experience in dispatching, scheduling, or customer service is preferred.

- ServiceTitan experience is a plus!

Why Join Harris?

- Competitive pay

- Full-time, stable position

- Supportive team environment

- Opportunities for career growth and advancement

- Ongoing training and development

- Work for a company that values your ideas, hard work, and success

If you're ready to make an impact and become part of a company that's growing and investing in its people, apply today—we'd love to hear from you!

Job Type: Full-time