Microsoft Dynamics 365 Support & Development Consultant

Company Description

Version 1  is a trusted technology services and digital transformation partner, helping organisations  innovate, modernise and maximise the value of their technology investments . Our expertise spans  cloud, data & AI, enterprise applications, digital transformation and managed services , supporting leading public and private sector organisations.

At the heart of our Managed Services capability is the  Service Reliability Group (SRG) , delivering business-critical services across:

- Application Managed Services
- Cloud Management & Optimisation (Azure, AWS and OCI)
- Infrastructure & Database Managed Services
- Digital Workplace & Service Desk Operations

Through our  ASPIRE Managed Services Framework , SRG combines  AI, automation, technical expertise and continuous improvement  to help customers improve service performance, resilience and business value.

Supporting customers across  public sector, financial services and commercial organisations , our teams manage and optimise complex, business-critical technology environments while continually improving the services we deliver.

Job Description

Are you passionate about Microsoft technologies and looking to develop your career within a leading Microsoft Partner?

We’re looking for a Microsoft Dynamics 365 Support & Development Consultant to join our growing Microsoft capability.

You’ll work with mid-market and enterprise customers across a range of sectors, delivering and supporting solutions across Microsoft Dynamics 365 and the Power Platform .

This is a varied role combining development, application support and customer engagement . You’ll be involved throughout the solution lifecycle, from understanding requirements and designing solutions through to development, implementation, upgrades, migrations and ongoing support.

You Will:

- Design, develop, configure and support Microsoft Dynamics 365/CRM solutions .
- Develop Plugins, Custom Workflow Activities and integrations using C#/.NET .
- Configure and extend Dynamics 365 using both custom development and out-of-the-box capabilities.
- Build and support solutions using Microsoft Power Platform and Power Automate .
- Troubleshoot and resolve complex Dynamics 365 application and integration issues.
- Support Dynamics 365 upgrades, migrations and releases .
- Work directly with customers to understand business and technical requirements.
- Translate requirements into clearly defined technical tasks, solutions and deliverables .
- Manage application incidents, requests and escalations within agreed SLAs .
- Work within ITIL-aligned service management and managed-services processes .
- Provide technical guidance and contribute to the successful delivery of multiple customer projects and workstreams.
- Identify opportunities for continual improvement across customer solutions and services.

Qualifications

Must-Have:

- Strong technical experience with Microsoft Dynamics 365 CRM/Customer Engagement .
- Hands-on development experience with C#, .NET and JavaScript .
- Experience developing Dynamics 365 Plugins, Custom Workflow Activities and integrations .
- Good knowledge of Microsoft Power Platform , particularly Power Automate .
- Experience supporting and troubleshooting business-critical Dynamics applications.
- Previous experience within an application support or managed services environment .
- Good understanding of IT service management, incidents, changes and SLAs .

Desirable

- ITIL Foundation certification .
- Experience with ASP.NET and MVC .
- Broader Dynamics 365 Customer Experience/CE module experience.

Additional Information

Why Version 1

- Be part of a global Oracle practice of 700+ specialists
- Over 500+ certified professionals across the entire Oracle ecosystem
- Work on large-scale, multi-pillar enterprise Oracle Cloud programmes
- Work with a   high-performing, collaborative Oracle practice
- Oracle Innovation Partner of the Year 2023 (EMEA)
- We provide end-to-end Oracle business transformation services, including consulting and advisory services, implementation, integration and managed services
- Our expertise in OCI enables us to deliver scalable, flexible, and high performance cloud solutions to the unique needs of our clients
- Join an award-winning consultancy recognised for innovation and delivery excellence
- Clear career progression, strong leadership support, and genuine investment in your growth
- A culture that values expertise, autonomy, and doing things properly
- Strong  career progression & mentorship  through our  Strength in Balance  and leadership programmes, including quarterly  Pathways Career Development reviews .
- Significant  training budget  for certifications and further education.
- Version 1 Annual Excellence Awards  &  Call-Out  recognition platform celebrating achievement.
- Moments that matter  & enhanced  maternity/paternity leave policies  to support your journey.
- Active  ESG & CSR initiatives , allowing you to give back through fundraising, volunteering, and diversity, inclusion & belonging programmes.

Benefits include:

- Quarterly  performance-related profit share
- Hybrid / Remote  working flexibility
- Pension, private healthcare, life assurance  cover
- Certified  Great Place to Work  for 10+ years running

If you’re an experienced Service Desk Analyst who enjoys solving technical problems, supporting customers and developing your skills in a modern Managed Services environment, we’d love to hear from you.

Malti Sharma, Senior Talent Acquisition Consultant – Enterprise Applications & SRG

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We are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at: Diversity, Inclusion & Belonging | Version 1 Careers

Please note: We have an internal recruitment team and do not accept agency candidates. If you want to join the team here at Version 1, get in touch with us directly!