About this role
As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day – from curating a unique travel or lifestyle experience to helping them with their everyday needs. And you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.
- Fluency in English, with strong verbal, written, and interpersonal communication skills.
- Relationship builder who has passion for delivering exceptional service.
- Strong problem-solving, critical thinking, and conflict-resolution skills, including the ability to de-escalate challenging situations.
- Demonstrates personal excellence by remaining positive in difficult situations.
- Excellent organizational, time management, and multitasking abilities, with strong attention to detail.
- Ability to learn quickly, adapt to change, and work effectively in a fast-paced environment.
- Self-motivated, resilient, and able to work independently while contributing to a collaborative team environment.
- Superior level of accuracy and attention to detail.
- Proficiency in computer applications, including but not limited to Microsoft Word, Excel, and multiple systems.
- Flexibility to work varying schedules based on business and customer servicing needs within our service window: Monday-Friday: 8:00am – 9:00pm ET
- Saturday-Sunday: 10:00am-6:30pm ET