Front Desk Executive Assistant

Summary

As the Front Desk Receptionist, you are the friendly face and voice to all AgWorkers visitors, whether in-office or on the phone. Additionally, you play the key part of Gatekeeper, monitoring the security cameras and notifying staff of any “out-of-the-ordinary” circumstances or strange visitors. You also assist in processing mail and documents and ensure that they end up at the correct final destination.

Reports to: Executive Administrative Assistant for the President/CEO.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As the Front Desk Receptionist, your duties in this position include:

- Greeting and directing guests and Delivery personnel.

- Maintaining building security by discerning access.

- Watching the camera system to stay aware of outside activity.

- Answering switchboard calls and directing to the appropriate person.

- Processing claim’s emails and directing them to the corresponding representative.

- Keeping track of mail supplies.

- Sort and Organize policy payments.

- Create Dependent Removals profiles for Insureberry.

- Send Cancellation Text/ Payment Reminder Text to policyholders.

- Address and Send out Birthday Cards to first 1,000 Policyholders.

- Sort Emails for Insureberry

- Mail out policy refund checks

- Mail out claims checks

- Sorting and Entering data for Annual Proxy’s

- Enter Certified Mail In Word Doc and send it out

- Alerting appropriate staff member of visitors.

- Reviewing and distributing incoming faxes.

- Functioning as a “back-up” for scan room personnel.

- Complying with all policies and procedures in the Employee Handbook.

Qualifications

Competencies

- Effective and concise verbal communication.

- Phone skills.

- Strong listening skills.

- PC literate, especially with Microsoft Office, and practiced data entry skills.

- Sensitive customer focus.

Physical Demands

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.

Position Type and Expected Hours

This is a full-time position. Days and hours of work are Monday through Thursday, 8:30 a.m. to 5 p.m and Friday, 8:30 a.m. to 4 p.m. Overtime may be required on occasion.

Education and Experience

Required:            High School Diploma or Equivalent.