Manager, Premium Services - Resort

POSITION SUMMARY:

The Premium Services Manager for Food and Beverage will serve as the operational leader for all premium hospitality spaces — including suites, VIP clubs, in-seat service, and catering. This position ensures seamless execution before, during, and after events.

ESSENTIAL FUNCTIONS:

- Oversee daily operations of premium hospitality areas, ensuring timely food & beverage delivery, high-quality service, and immediate resolution of guest concerns.
- Coordinate with the Executive Chef and culinary team on menu development, production, and presentation within budget parameters.
- Build and maintain strong relationships with suite holders, premium members, and catering clients through proactive communication and service recovery.
- Attend client meetings, site visits, and pre-event planning sessions to align on expectations and deliverables.
- Partner with culinary leadership to create catering and suite menus that meet client needs and brand standards.
- Develop and implement service standards, training programs, and presentation protocols for premium service delivery.
- Manage operational budgets, monthly P&L statements, and forecast revenue.
- Ensure compliance with food safety, health codes, HACCP, and venue safety regulations.
- Lead, coach, and develop staff, including scheduling, performance management, and professional growth initiatives.
- Foster collaboration between internal and external teams to achieve operational goals.

EXPERIENCE/QUALIFICATIONS:

- Minimum Degree Required: High School Diploma or Equivalent
- Proven experience managing premium hospitality and catering operations in high-volume event venues.
- Strong leadership, communication, and client relationship skills.
- Knowledge of food service health and safety standards, HACCP, and operational budgeting.
- Ability to work collaboratively with sales, culinary, and operations teams.

KNOWLEDGE, SKILLS, AND ABILITY:

- Deep understanding of fine dining menus, premium wine pairings, craft spirits, and high-end cocktail curation.
- Complete mastery of local health department codes, OSHA standards, and safety certifications like ServSafe or the Certified Food Protection Manager (CFPM) credential.
- Knowledge of anticipatory service protocols, luxury guest lifecycle management, and high-net-worth client preferences.

- Proficiency in VIP tier budgeting, labor cost control, profit-and-loss (P&L) tracking, and strategic pricing.
- Expertise in high-value stock tracking, loss prevention, luxury supplier negotiations, and minimizing spoilage of delicate items.
- Ability to operate advanced Point-of-Sale (POS) systems and premium reservation or inventory management software.

- Ability to recruit, train, and inspire a specialized service team to deliver seamless premium hospitality.
- Capacity to troubleshoot urgent client issues or operational bottlenecks discreetly and efficiently in high-visibility environments.
- Exceptional verbal and written tact when engaging VIP stakeholders, executive leadership, and demanding clientele.

TRAVEL REQUIREMENTS: N/A

PHYSICAL REQUIREMENTS:

Regularly sits, stands, walks, and works on a computer.

Occasionally lifts up to 50 lbs.

INDEPENDENT JUDGEMENT :

Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
- And more!

We will be accepting applications on an ongoing basis.

Bass Pro Shops is an equal opportunity employer.  Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [email protected].
Big Cedar Lodge