About this role
Who We Are
DALB, Inc. is a West Virginia-based manufacturer with more than 40 years of experience serving our industry (printing, thermoforming & fabrication). Were a hard-working, humble, and close-knit team that values accountability, humility, and long-term commitment. Our workplace culture is rooted in family values, hands-on problem-solving, and an entrepreneurial mindset that drives continuous improvement.
Essential Functions
Job Duties:
- Ultimate responsibility for accurate documentation of customer orders
- Answer phone, email or fax requests from customers to process their orders
- Ensure proper Customer Profile information is gathered & provided to the Finance Dept. for new/current clients.
- All sales orders are to be entered into the Company Operating system(s) daily.
- Initiate request to Engineering & Creative Dept. for New Items / Parts as needed
- Ensure proper pricing is applied to each part ordered.
- Work Orders are to be created / issued for every shipment – daily.
- Prepare work orders & appropriate materials for Finance daily, for invoicing.
Record/capture sales information by client for monthly invoicing as needed for special client situations.
- Prepare credits/information when necessary.
- Assisting Finance in resolving non-payment issues.
- Assists other personnel within and outside the Dept. as required for the purpose of supporting them in the completion of their work activities
- Work with clients from inquiry to quotation – through design approval – to out the door, as defined.
- Identify/communicate/resolve issues related to production/quality, etc.
- Communicate regularly with production & sales as to status
- Identify process improvement opportunities.
- Coordinate the On-time delivery of all i6 shipments
- Identify transit times and best mode of transport (considering time / cost).
- Monitor shipments & deliveries to ensure customer satisfaction
- Prepare all necessary Customs documentation for all i6 International shipments.
Sales / Prospecting:
- Communicating with Creative Dept., to prepare / develop sales materials to be used for prospective clients.
- Research / identify opportunities, data gathering and mailing samples for specific NEW market segments as assigned.
- Secure new business within existing customer/clients, while also building new business in new markets/categories.
- Coordinate the On-time delivery of all i6 shipments
Qualifications
Core Competency Requirements
- Sales mentality
- Excellent oral and written communication skills
- Sound business judgment, quantitative, analytical, and problem solving skills
- Strong work ethic, characterized by initiative, drive, and goal orientation!
- Ability to communicate and work with others in a cooperative – team oriented manner.
- Strong computer skills necessary (All Microsoft Office programs) with heavy focus on PowerPoint and Excel
- Good organizational, time management/prioritization and problem-solving skills
- Attention to detail
Required Skills
- Excellent people / communication skills
- Ability to analyze and resolve order/ customers issues by working with fellow employees / departments
- Experience in project management
Required Education and Experience
- College Degree or equivalent combination of education and experiences
- Customer Service / Project Management experienced preferred.