Sr IT Engineer

Sr IT Engineer

Location: Miami, FL

Status: Full-Time / Exempt

About eMed

The GLP-1 era didn't create America's metabolic crisis. It just made it impossible to look away. Roughly 90% of U.S. healthcare spending goes to chronic disease that begins in metabolism, and for decades the system's answer was to wait for a massive health issue, then send the bill. eMed was built to get there first.

We are at the epicenter of healthcare transformation an AI enabled platform. We put diagnostic-grade blood testing on people's kitchen tables, clinicians on their screens in minutes, and real biomarkers at the center of every decision.

Today we offer GLP-1 management, where employers facing double-digit cost increases need programs that actually work. That's where we're winning. It is not where we stop. Cardiometabolic risk gets caught years before it becomes a claim that's we're building. If you've spent your career watching healthcare treat consequences, come help us treat causes.

Purpose of Role

Technology is changing how we manage chronic conditions. At eMed we're building the platform leading that shift: reducing the cost of care while increasing its quality. The Senior IT Engineer designs, builds, and supports the company’s hardware, software, network infrastructure, and SaaS ecosystem. This position is responsible for architecting scalable and secure systems, monitoring network health, leading infrastructure projects, ensuring robust data protection, and resolving complex technical issues across our growing environment.

What You Will Work On

- Serve as a technical architect for the company’s SaaS ecosystem, designing and implementing integrations that connect SaaS applications into cohesive, secure workflows
- Design, manage, and troubleshoot network infrastructure (LAN/WAN, Wi-Fi, VPN, firewalls, switching, and routing), with a strong understanding of core networking concepts (TCP/IP, DNS, DHCP, VLANs)
- Monitor network health and performance, proactively identifying and resolving connectivity and system issues
- Collaborate with the Security team to implement and maintain system security controls (e.g., user authorization, firewalls, endpoint protection)
- Collaborate with the Cloud/Infrastructure team to design, deploy, and support scalable hybrid and cloud environments
- Manage installations, upgrades, and configurations of hardware and software
- Administer and support VMware Workspace ONE for device enrollment, configuration, application deployment, and policy management
- Assess system performance and recommend and implement improvements
- Ensure data is handled, transferred, and processed according to legal and company guidelines
- Provide escalation support and guidance to stakeholders and help desk staff, and mentor team members on technical best practices
- Develop and deliver training and documentation to end users on systems, tools, and security best practices
- Effectively navigate complex software licensing models and ensure the company is strategic in its SaaS purchasing, usage, and renewals
- Manage contracts with vendors (e.g., development platforms, telecommunication companies, password managers) and software licenses
- Manage devices and password management tools
- Develop and maintain IT policies, standards, and procedures
- Configure and manage SSO (Active Directory, Okta, AWS)
- Manage assets and IT inventory
- Manage change management processes and communications
- Participate in incident response and perform root cause analysis as needed

What We're Looking For

- Bachelor's degree in Computer Science, Engineering, or relevant field experience
- 8+ years of experience in IT Operations, with at least 3 years in a leadership role
- Strong experience with system installation, configuration, analysis, and data protection operations and legislation (e.g., GDPR)
- Thorough knowledge of core networking concepts (TCP/IP, DNS, DHCP, VLANs), cloud computing, and single sign-on (Active Directory, Okta, AWS)
- Excellent leadership, organizational, problem-solving, and communication skills to manage multiple projects and mentor team members

Our Stack

VMware Workspace ONE, Active Directory, Okta, AWS, TCP/IP, DNS, DHCP, VLANs, LAN/WAN, Wi-Fi, VPN, Firewalls, Switching, Routing, and SaaS management tools.

Perks at Work

- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k with Company Match)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
- Short Term & Long Term Disability
- Training & Development
- Catered breakfast and lunch daily, snacks
- Wellness Resources