Store Support Manager

Do you have a passion for cooking and strong leadership skills? ProCook, the UK’s fastest-growing kitchenware brand, is seeking a dynamic Store Support Manager to oversee multiple locations and ensure exemplary service across our stores!

Your Role:

As a Store Support Manager at ProCook, you will provide vital operational support across multiple stores within your region. You’ll take ownership of each store you cover, inspire teams to deliver exceptional service, and ensure smooth day-to-day operations that align with company standards and objectives.

This role does involve travel and will require overnight stays at time to support stores. The role covers the London, M25 corridor and surrounding areas such as: Bracknell, Brighton, Ditchling, Epsom, Guildford, High Wycombe, Kingston, Lewes, Reading, Watford, Wembley.

Requirements

- Provide in-store leadership during periods of cover, taking full responsibility for the operation and performance of each store assigned.
- Liaise with other stores and the Regional Manager to organise effective cover and ensure staffing support is in place across the region.
- Support additional cover requirements across other regions as needed, maintaining a flexible and responsive approach. Lead the store team to deliver outstanding customer service, ensuring sales targets are met and exceeded consistently. Foster a high-performing customer service culture that puts the customer experience at the heart of all activity.
- Complete detailed handovers when transitioning in and out of stores to ensure operational continuity and clear communication.
- Recruit, train, and motivate team members during cover periods, supporting development and capability building.
- Ensure the team maintains up-to-date product knowledge through training and ongoing support.
- Maintain high standards of housekeeping, display presentation, and point-of-sale materials in line with company guidelines. Control staffing and store costs, including consumables and stationery, within defined budgets.
- Safeguard store assets, including stock, cash, and equipment, by following security procedures and compliance protocols. Ensure adherence to health and safety policies, creating a safe and secure working environment for all.
- Keep stock records accurate through regular audits and strong housekeeping practices.
- Complete tasks assigned by the Retail Operations team and other head office personnel in a timely and professional manner.

A Typical Day Involves:

- Traveling between stores to provide support and leadership.
- Briefing and motivating teams to meet daily sales targets.
- Engaging with customers to offer product knowledge and support.
- Coaching team members on best practices for customer service.
- Ensuring that store standards are maintained in line with ProCook’s brand values.

What We’re Looking For:

- Proven experience in retail management, minimum of 3+ years at Store Manager level ( retail or hospitality preferred)
- Strong leadership and motivational skills.
- Passion for cooking and customer service excellence.
- Ability to adapt quickly to different store environments.
- Strong organisational and communication skills.
- Willingness to travel between store locations as needed - this role covers the London, M25 corridor and surrounding areas.

Benefits

Why You'll Love Working at ProCook:

- Salary is £35,000 to £38,000 per annum depending on experience.
- A delightful welcome bag awaits you, filled with our fantastic products for you to explore (worth £69).
- Bonus based on sales targets.
- Be part of a fast-growing company.
- Enhanced Maternity, Paternity and Adoption Leave.
- Generous colleague discount - 40% + 5 friends and family discount cards of 30%.
- 2 x Annual paid volunteering days.
- Free 24/7 confidential support through our Employee Assistance Programme.
- Friends and Family Referral Scheme.
- 6.6 weeks per holiday year, including Bank Holidays
- Learning & Development opportunities.
- Bike to Work and Electric Car salary sacrifice scheme (subject to company policy) *.

We Welcome Everyone

At ProCook we are committed to diversity and inclusion, and we welcome applications from people of all abilities.

If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible.

About ProCook’s Sustainability Commitment:

At ProCook, sustainability is at the heart of what we do.

As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices.

By joining our team, you will contribute to our efforts in creating a positive impact on the planet.