Software Support and Implementation Specialist

Demant Canada

Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss
connect and communicate with the world around them. For more than a century, the Demant Group has played a vital
part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect,
from hearing devices, hearing implants and diagnostic equipment to hearing care all over the world, Demant is active
and engaged. A growing business in intelligent audio solutions for gaming and office communication is also a significant
part of the Group.

The Software Implementation and Support Specialist is responsible for guiding clients through the setup, configuration, and data migration of new software systems, while also providing Level 2 technical support for more complex issues. They serve as a key liaison between users and the technical team, ensuring smooth onboarding, troubleshooting problems, and optimizing software use. This role blends technical expertise with strong communication skills.

How you will Make an Impact:

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- Lead customer onboarding, including system setup, configuration, and data migration

- Provide Level 2 technical support, troubleshooting issues and guiding customers to resolution

- Collaborate with internal teams to escalate and resolve advanced technical problems

- Document support cases, implementation steps, and customer feedback

- Contribute to continuous improvement of support processes and implementation workflows

- Build strong relationships with customers through clear communication and timely follow-up

What You Bring:

- Bachelor's degree or college diploma in a technical field such as Computer Science, Mathematics, or Engineering, or at least two years of work experience in a similar role

- Strong technical aptitude and problem-solving skills

- Excellent oral and written communication skills

- Proficiency with SQL and relational databases

- Familiarity with Linux/Unix and basic shell commands

- Knowledge of networking and internet technologies such as TCP/IP would be an asset

For Remote Workers:

This role works out of the office but may be asked to work at home and/or be remote at times. You will need the following when working from home:

- Reliable and secure Internet Service Provider at home (no public WiFi) for duration of working hours

- Sufficient room to set up a laptop, monitors, keyboard and mouse

- Comfortable space to work for duration of working hours

- Quiet, private and secure space in which to work

Benefits:

- Competitive salary

- Excellent medical benefits; including dental, vision and health, Employee Assistance Program

- Paid vacation

- Dynamic work atmosphere

- RRSP Matching

Accommodations:

Demant is committed to building an inclusive environment and will provide accommodations in accordance withthe AODA (Accessibility for Ontarians with Disabilities Act). Please clearly indicate in your application any accommodations you will require throughout the recruitment process.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

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