Facilities Operations Associate

Job Requirements

Our purpose is to help a billion people find the right work! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,600 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!

Phenom is seeking a hands-on Facilities Operations Associate to support daily workplace operations, frequent client visits, and office events.

This physically active role includes driving, moving furniture and equipment, preparing spaces, distributing supplies and refreshments, basic maintenance, and as-needed cleaning. The ideal candidate takes initiative, pays attention to details, responds thoughtfully to requests, and follows through until work is completed.

Assignments may include operational support at additional locations as business needs require.

Key Responsibilities

Client Visits and Office Events

- Prepare meeting rooms, common areas, and event spaces before client visits, meetings, and company activities.
- Move and arrange tables, chairs, furniture, equipment, signage, and supplies according to requirements.
- Receive, unpack, carry, and distribute food, beverages, materials, and event items.
- Assist with refreshment setup, replenishment, distribution, and clearing.
- Respond promptly to setup changes and requests during visits and events.
- Remove materials, return furniture and equipment, and restore spaces afterward.
- Coordinate with event organizers, porters, IT, Security, and other teams to complete work on time.

Driving and Logistics

- Complete authorized transportation, errands, pickups, and deliveries.
- Transport supplies, furniture, equipment, and food orders.
- Load, secure, and unload items carefully using appropriate equipment and assistance.
- Keep assigned vehicles clean and report service needs promptly.

Furniture Movement and Workplace Setup

- Move, assemble, rearrange, and store furniture, equipment, and supplies.
- Support office moves, workspace changes, and room resets.
- Keep storage areas organized and supplies accessible.
- Protect furniture, equipment, and surrounding surfaces during handling.

Workplace Readiness and As-Needed Cleaning

- Work alongside the day and night porters to keep spaces clean, organized, and ready for use.
- Address spills, unexpected messes, and urgent cleaning needs.
- Perform additional office, kitchen, meeting room, or restroom cleaning when needed.
- Support cleanup following food service, events, furniture moves, and maintenance work.
- Replenish supplies and follow up on cleanliness or appearance concerns.

Routine cleaning is primarily handled by the existing porter team. You will provide hands-on cleaning support as operational needs require.

Basic Maintenance and Issue Resolution

- Perform furniture adjustments, minor repairs, basic assembly, touch-up painting, and appropriate handyman tasks.
- Identify and respond to plumbing, restroom, HVAC, lighting, and general facility concerns.
- Complete work within training and authorization; coordinate qualified technicians for specialized repairs.
- Assist vendors with access, communicate issues clearly, and verify completion.
- Track outstanding tasks and follow through until resolved.

Qualifications

- At least two years of relevant experience in facilities, building maintenance, logistics, event setup, or similar hands-on operations.
- Valid driver’s license and a driving record suitable for company-authorized vehicle use.
- Practical familiarity with hand tools, furniture assembly, and basic maintenance.
- Willingness to perform every aspect of the role, including driving, moving, event support, and as-needed cleaning.
- Ability to work independently and coordinate effectively across teams.
- Dependable attendance, professional communication, and strong attention to detail.
- Ability to remain composed and respectful under pressure and adapt to changing priorities.
- Ability to use a smartphone or basic work-order system to receive assignments and record completion.

Schedule and Physical Requirements

- Fully onsite, with a variable schedule and regular work beyond 40 hours per week.
- Availability for early mornings, evenings, weekends, occasional holidays, and scheduled after-hours coverage.
- Frequent standing, walking, bending, lifting, carrying, pushing, and pulling.
- Ability to move items weighing up to 50 pounds, with reasonable accommodation.
- Use of team assistance or appropriate equipment for heavier or bulky items.
- Overtime paid in accordance with applicable requirements.

What Success Looks Like

- Spaces are ready before employees, clients, and visitors arrive.
- Setups, deliveries, and distributions are completed accurately and on time.
- Immediate cleaning and maintenance needs receive prompt attention.
- Requests are handled thoughtfully, and changes are communicated clearly.
- Furniture, equipment, and supplies are returned and organized after use.

Please note : This role requires five (5) days per week in-office. Candidates must reside within fifty (50) miles of Horsham, PA (or willing to relocate). At this time, Phenom does not sponsor, transfer, or extend employment-based visas for this position, including H-1B, TN, or F-1 OPT.

Salary

- Expected salary range $55,000-65,000

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