Mobility and Relocation Supervisor

We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude.

Job Description

Role and Responsibilities

Mobility Case Management and Assignment Governance

- Manage intake, case plans, and end-to-end tracking for approved U.S.–Mexico/Asia transfers, international assignments, business travel support, and employee relocations linked to a new plant.
- Apply approved assignment and relocation policies consistently, documenting eligibility, approvals, compensation/allowance components, exceptions, and case status.
- Prepare assignment timelines, stakeholder checklists, cost estimates, and decision summaries; track travel, start/end dates, extensions, and repatriations.
- Support the design and continuous improvement of U3 mobility processes, templates, service levels and employee guidance with Corporate HR and Total Rewards.
- Maintain accurate confidential mobility records and an auditable case management tracker, applying appropriate data minimization and access controls.

Immigration, Tax and Payroll Coordination

- Coordinate work authorization, visa, and immigration case documentation with approved licensed U.S., Mexican, and Asian immigration counsel and internal sponsors.
- Track filing prerequisites, employee documentation, travel restrictions, expiration dates, renewals and dependent-related milestones; escalate risk promptly.
- Partner with Payroll, Finance, Total Rewards and external tax advisers on assignment payroll setup, shadow payroll where applicable, compensation delivery, tax briefing and reporting handoffs.
- Coordinate cross-border business-travel and assignment reviews before work begins; refer legal conclusions and tax advice to licensed or appropriately qualified advisers.
- Avoid representing anticipated visa approvals, tax outcomes or immigration eligibility as guarantees.

Relocation and Assignee Experience

- Act as a trusted point of contact for transferring employees and eligible family members from pre-departure through arrival, settling-in and return/transition.
- Coordinate approved temporary housing, destination orientation, household goods, transportation, school-search referrals and other authorized relocation services.
- Provide clear, culturally sensitive explanations of approved benefits, local processes, contacts and support escalation paths; facilitate language-access support when needed.
- Coordinate day-one readiness with HR Operations, GA, IT and site management so relocated employees receive the right onboarding and practical site support.
- Resolve routine service disruptions directly and escalate policy, welfare, vendor, legal or compliance issues with appropriate urgency.

Vendor Governance, Analytics and Program Improvement

- Serve as the operational owner for approved immigration, relocation, household-goods, destination, temporary-housing and mobility-service providers.
- Monitor vendor deliverables, employee satisfaction, case cycle time, spend versus estimates, documentation quality and recurring issues.
- Reconcile invoices and assignment expenses against approved policies and budgets with Finance and Procurement.
- Identify scalable approaches for U3 growth, including employee self-service materials, standard operating procedures, dashboards and service-provider reviews.

Knowledge and Experience

- Five or more years of progressive experience in global mobility, international assignments, corporate relocation, immigration program coordination or related HR operations.
- Demonstrated experience supporting cross-border employee moves and coordinating with immigration counsel, tax/payroll experts and relocation vendors.
- Working knowledge of assignment policies, allowances, household-goods/destination services, employee experience and mobility cost controls.
- Ability to handle sensitive employee/family situations, complex timelines and confidential data with discretion and empathy.
- Strong project management, vendor coordination, service recovery, reporting and written communication skills.
- Fluent professional English; professional Spanish strongly preferred for U.S.–Mexico mobility. Experience supporting Asia-based stakeholders is a plus.
- Bachelor’s degree in HR, Business, International Relations or related field preferred; equivalent relevant experience considered.
- WERC GMS/GMS-T or comparable mobility credential, or experience with mobility case-management tools, is preferred.

Measures of Success

- Assignments/relocations mobilized on schedule with required approvals and counsel-led work authorization milestones completed.
- Employee and family service feedback, case resolution timeliness and quality of cross-functional handoffs.
- Mobility case-data completeness, vendor service performance and actual costs versus approved estimates.

Authority and Key Relationships

- Coordinate approved assignments and relocation services, manage individual cases, and hold service providers accountable to agreed deliverables.
- Recommend policy/process improvements, service partners, cost alternatives and case exceptions for appropriate approvals.
- May not independently provide legal or tax advice, authorize a visa classification, approve immigration sponsorship, modify compensation or sign material vendor commitments outside delegated authority.

Working Conditions

On-site in El Paso with coordination across U.S., Mexico and Taiwan time zones. Occasional travel and schedule flexibility during time-sensitive moves may be required. Work involves confidential employee and family information.

Education
Bachelor - Human Resources Management
Work Experience

Language

Skills
Accident Prevention, Career Development, Cleanliness, Compliance Management, Defining Roles And Responsibilities, Employee Consultation, Employee Engagement, Employee Retention, Employee Satisfaction, Fire And Life Safety, Health And Safety (H&S) Training, Inventory Management System, Materials Management, Materials Requirements Planning (MRP), Organizational Awareness, Purchasing Processes, Resource Utilization, Supply Management, Supply Network Planning (SNP)