FROSCH – ITA Specialist, Corporate Travel Advisor

As Chase Travel continues to expand, we have a terrific opportunity for a Travel Support Specialist. We are driving success in a diverse and collaborative culture with a commitment to creating an environment with opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are looking for best-in-class talent who are passionate, entrepreneurial, and customer-focused.

As an ITA Travel Specialist II within the Frosch team, you will be responsible for crafting detailed itineraries, coordinating concierge services, and interacting with suppliers. Your expertise in travel and lifestyle servicing or the luxury/hospitality industry will be essential. This position is perfect for a tech-savvy, detail-oriented quick learner eager to advance in the luxury travel sector.

This role is part of the Administrative Support Services business unit within the Chase Travel Group. This team is dedicated to supporting the businesses of Independent Travel Advisors (ITAs) with FROSCH/VWT. You will be working with seasoned advisors on travel related bookings, administrative tasks, and client facing interactions.

Job responsibilities

- Support lead advisors who are designing custom travel programs including tours, cruises, flights, hotels, insurance quotes and concierge services

- Maintain high-touch, white-glove service throughout the client journey

- Assist in crafting end-to-end itineraries using tools AXUS and online platforms

- Create polished, detail-oriented client communications including proposals, confirmations, and VIP welcome letters

- Reconfirm bookings and follow up post-travel to ensure satisfaction and build lasting relationships

- Liaise with DMCs, concierges, and hotel staff to coordinate activities, transfers, dining, and other client preferences

- Communicate with suppliers by phone or email to verify rates, availability, room configurations, amenities, and benefits

- Provide thorough documentation, file management, and calendar tracking to ensure nothing falls through the cracks

- Enter and maintain data in CRM tools and trip management platforms.

- Attend industry webinars and training to stay up to date on destinations and trends

Required qualifications, capabilities, and skills

- Excellent organizational and time-management skills with attention to detail

- Impeccable communication skills—written, verbal, and professional demeanor

- Strong research and problem-solving capabilities

- Computer savvy and fast learner

- Familiar with ChatGPT and automation tools

- Passion for travel and knowledge of global destinations

Preferred qualifications, capabilities, and skills

- Bachelor’s degree

- Minimum 2 years in the travel industry or high-end hospitality

- Prior concierge service experience

- Familiarity with itinerary building apps

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’ s review of criminal conviction history, including pretrial diversions or program entries.