Lead Retail Operations

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Summary:

The Rental Shop Lead supports day-to-day rental shop performance by guiding rental associates and technicians, coordinating workflow, maintaining rental fleet readiness, and resolving guest needs.This role serves as a key on-shift resource for the team and may act as Manager on Duty when designated. The Lead models excellent guest service, reinforces operating standards,and helps the shop meet service, safety, productivity, and inventory goals.

Job Specifications:

- Starting Wage: $23.00/hr - $26.88/hr

- Employment Type: Year Round (10-month)

- Shift Type: Full Time hours available

- Minimum Age: At least 18 years of age

- Housing Availability: No

Job Responsibilities:

- Lead daily workflow: Help organize opening, closing, fitting, checkout, returns, and equipment staging so guests move through the rental process efficiently.

- Guest experience: Welcome guests, identify equipment and service needs, resolve routine concerns, and escalate complex issues promptly and professionally.

- Team support: Provide real-time coaching, task direction, and peer support to rental associates; assist with onboarding and training of new team members.

- Equipment readiness: Monitor rental fleet condition, cleanliness, sizing, organization, and availability; coordinate with technicians and shop leadership on repairs, service, and equipment rotation.

- Safety and standards: Reinforce proper fitting and adjustment procedures, required documentation, equipment-handling practices, and all applicable company and industry safety standards.

- Inventory and loss prevention: Support accurate check-in/check-out, tracking, storage, and accountability for skis, snowboards,boots, helmets, and accessories; report damage, shortages, or discrepancies.

- Operational execution: Help maintain a clean, organized, guest-ready rental area; communicate staffing, supply, and workflow needs to store leadership.

- Peak-period coordination: Support efficient service during weekends, holidays, group arrivals, and other high-volume periods while adapting positively to changing business needs.

- Other duties: Perform additional tasks consistent with the role as assigned.

Job Requirements:

- At least 18 years of age.

- Previous customer service, retail, rental, or snowsports experience preferred; demonstrated leadership or training experience is an asset.

- Strong communication, organization, problem-solving, and guest-service skills.

- Ability to learn rental systems, equipment procedures, and company operating standards.

- Ability to work a flexible schedule that may include weekends, holidays, early mornings, and peak-season periods.

- Ability to stand and move for extended periods and safely lift, carry, and maneuver rental equipment and supplies, with or without reasonable accommodation.

- Commitment to safe work practices, teamwork, reliability, and a positive, inclusive workplace.

What we’re looking for:

- A calm, guest-first leader who can keep the operation moving when the shop is busy.

- Someone who communicates clearly, gives respectful direction, and helps teammates succeed.

- A detail-oriented team member who takes pride in equipment readiness, organization, and accurate rental transactions.

- A dependable problem-solver who is comfortable balancing guest needs, safety, and operational priorities.

- A genuine interest in skiing, snowboarding, outdoor recreation, or helping others enjoy their time in the mountains.

The expected Total Compensation for this role is $23.00/hr - $26.88/hr. Individual compensation decisions are based on a variety of factors.

Job Benefits

- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

- MORE employee discounts on lodging, food, gear, and mountain shuttles

- 401(k) Retirement Plan

- Employee Assistance Program

- Excellent training and professional development

Full Time roles are eligible for the above, plus:

- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

- Free ski passes for dependents

- Critical Illness and Accident plans

Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 518579
Reference Date: 11/02/2026
Job Code Function: Retail Ops