About this role
At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.
Role Summary
University Program Coordinator – manages the renewal of University Program software contracts. This role focuses on maximizing customer retention, reducing churn risk, and making sure databases are up-to-date and accurate. There may also be opportunities to work on special projects.
Key Responsibilities
- Staying on top of renewals for universities accounts in North America to start adding other regions later.
- Proactively contact customers for renewals to make sure their licenses don’t go down.
- Maintain complete and accurate account data and activity records in Salesforce.com.
- Monitor order processing flow and resolve issues to ensure timely completion.
Day-to-Day Activities
- Provide support to university users with registration, renewals, support account creation and other questions that come up.
- Manage assigned renewal accounts for multiple academic product bundles.
- Work with Cadence IT, Order Management, Export Compliance and other groups as needed to complete tasks.
Required Skills and Qualifications
- Strong communication skills and ability to build long-term customer relationships.
- Proficiency with Office, Excel and able to work in multiple databases at the same time.
- Self-motivated, problem-solving mindset, and ability to work independently.
- Strong organizational skills and ability to manage multiple priorities.
Preferred Skills and Qualifications
- Experience with communicating with customer in email and on the phone.
- Familiarity with online renewal forms and back-end order flow management.
- Proficiency with Salesforce.com and Docusign
- Experience in working with AI tools