About this role
The Supply Chain and Logistics team builds the capabilities that support business growth and global operations. We provide business planning, operational insights, and logistics strategy support to help teams and partners operate efficiently across markets.
As the business scales globally, we take on complex, business-critical challenges across network design, operational efficiency, service quality, and the differing needs of each local market, work that strengthens partner experiences and supports sustainable growth.
You will help build scalable logistics capabilities that support TikTok Commerce across global markets.
Team Overview
TikTok Shop's Supply Chain & Logistics is looking for an experienced Operations Manager to oversee various aspects of building operations, maintenance, and compliance to create a safe, productive, and comfortable work environment for our employees.
The primary focus of this role is the on-site implementation, commissioning, and life-cycle O&M management of automated sorting systems. The ideal candidate should possess a strong electromechanical background, capable of resolving complex technical anomalies while maintaining a systematic operational mindset to preempt risks and collaborate on system-wide technical upgrades.
While daily execution at each site is led by an LSP, the Regional Operations Manager ensures alignment, standardization, and scalability across all sites. This role requires expert-level understanding of end-to-end sort center operations, strong people leadership, and the ability to influence both internal leaders and external partners to deliver results at scale.
Responsibilities
- Lead the installation, commissioning, and acceptance testing of sorting equipment (e.g., cross-belt, shoe, and swivel wheel sorters).
- Establish and optimize equipment maintenance systems; develop preventive maintenance plans to ensure Overall Equipment Effectiveness (OEE) targets are met.
- Respond promptly to technical anomalies; develop a fault knowledge base and utilize data analysis for early risk warning and prevention.
- Drive equipment modifications and process optimizations based on electromechanical logic; collaborate with IT teams for seamless integration with WCS/WMS and other sorting systems.
- Manage third-party maintenance teams and coordinate with vendors for spare parts management and high-level technical support.