Mail & Merchandise Coordinator

REPORTS TO: VICE PRESIDENT OF HUMAN RESOURCES & ENGAGEMENT

STATUS: FULL-TIME, SALARIED, EXEMPT

The Mail & Merchandise Coordinator is responsible for the administration and daily operations of the c olleges mail services, merchandise sales, and printing services. This position oversees the associated operational budgets, vendor relationships, purchasing, inventory management, and service delivery while supporting the needs of students, faculty, and staff. The coordinator exercises independent judgment in managing resources, evaluating service providers, and identifying opportunities to improve efficiency and reduce costs. The position also supports the colleges transition toward centralized mail and merchandise operations and greater utilization of outsourced printing services.

RESPONSIBILITIES:

- Administers the daily operations of the College Store, mail services, and printing services.

- Manages the operating budgets for merchandise and printing services, including monitoring revenue, expenditures, purchasing, and financial performance.

- Develops purchasing plans, evaluates vendor pricing, and makes purchasing decisions within established budgetary authority.

- Reviews operational processes and recommends improvements to service quality, efficiency, and cost effectiveness.

- Establishes and maintains procedures for inventory control, financial accountability, and service delivery.

- Oversees the receipt, sorting, tracking, and distribution of incoming and outgoing mail and packages.

- Coordinates shipping and receiving services with USPS, UPS, FedEx, DHL, and other carriers.

- Maintains accurate delivery and shipping records and ensures reliable service to the campus community.

- Performs mail processing and package distribution, as needed.

- Administers campus printing services, including coordinating requests and determining appropriate production methods.

- Evaluates external printing vendors based on cost, quality, turnaround time, and institutional needs.

- Coordinates outsourced printing projects and manages related expenditures within the approved budget.

- Provides limited in-house printing, copying, and finishing services, as needed.

- Identifies opportunities to reduce reliance on in-house printing and improve cost efficiency.

- Manages the College Stores merchandise selection, purchasing, pricing, and inventory.

- Develops relationships with vendors and coordinates the procurement of College-branded merchandise.

- Monitors sales performance and purchasing trends to inform inventory and merchandising decisions.

- Oversees point-of-sale transactions, financial reconciliation, and retail recordkeeping.

- Coordinates online merchandise sales and order fulfillment, as applicable.

- Maintains an attractive, organized, and welcoming retail environment.

- Serves as the primary point of contact for mail, merchandise, and printing operations.

- Prepares operational and financial reports and provides recommendations to college leadership.

- Coordinates and provides direction to student employees, as needed.

- Collaborates with campus departments to ensure services meet institutional needs.

- Performs other related duties as assigned by Vice President of Human Resources & Engagement.

Qualifications

PREFERRED QUALIFICATIONS & KEY COMPETENCIES:

- High school diploma or equivalent required; associates or bachelors degree in business administration, operations, or a related field preferred.

- Experience in retail management, purchasing, budget administration, or business operations preferred.

- Demonstrated ability to manage budgets, coordinate vendors, and make sound operational decisions.

- Strong organizational, financial, and problem-solving skills.

- Proficiency with standard office technology and ability to learn inventory, shipping, and point-of-sale systems.

- Excellent communication and customer service skills.

- Ability to work independently, exercise sound judgment, and manage competing priorities

- Ability to lift and move packages and merchandise weighing up to 50 pounds.

- Ability to stand, walk, bend, and perform physical tasks associated with mail and retail operations.

- Ability to operate standard office, printing, and point-of-sale equipment.

- Demonstrate initiative, accountability, sound judgment, and a commitment to efficient, responsive service.

- Ability to balance administrative oversight with hands-on operational responsibilities while supporting the Colleges evolving needs.

- Growth and "doer" mindset and institutional teamwork ethic.

- Creative, strategic, thoughtful, and has a sense of humor.