Warranty Administrator

Lakeland Florida Kenworth is seeking a talented individual to take on a full-time Warranty Administrator position at our Lakeland location. This position is ideal for an individual with related experience, effective management skills, is detail-oriented, and has effective communication skills. This is a great opportunity to join a growing and successful dealer group!

Responsibilities:

- Overall responsibility for the branch warranty

- Fosters effective and timely communication between branch departments

- Communicates and coordinates with supervisor on warranty rejections and processing issues

- Overall responsibility for upkeep and maintenance of warranty take-off area and warranty receivable schedules

- Maintain a warranty process that is timely, thorough, and accurate

Primary Duties:

- File warranty claims

- Operate word processing and spreadsheet computer programs

- Keep receivable schedules clean and updated

- Ship heavy-duty truck parts to various vendors

- Process and update customer information into dealer software system and databases

- Process and file paperwork such as sales, parts, and service documentation per supervisor direction

- Liaison with the corporate office on receivable schedule issues

- Fill in as service counter contact as needed

- Answer multi-line telephone, directing calls and taking messages as required

- Greet customers and handle their questions and concerns quickly, efficiently and professionally

- Accept payments for products and services provided and ensure transaction is documented accordingly

- Other office duties as assigned

Qualifications

- Associate's degree (AA) in an office-related field is highly preferred

- 3-5 years of related experience, supervisory experience preferred

- Understanding of double entry accounting principles

- Management skills to include decision making abilities, organizational and leadership skills

- Ability to demonstrate and display office protocols to staff and other departments

- Must be highly organized, detail-oriented, and results driven

- Ability to prioritize and handle numerous tasks simultaneously

- Effective written and oral communication skills

- Computer skills with an emphasis on word processing and spreadsheet programs

- Ability to sit, stand, bend, kneel, stoop and lift/move up to 25 lbs. on a regular basis

- Ability to work in a dealership environment to include 8 - 10 hour day