Leasing Consultant

Metropolitan Holdings is seeking a motivated, personable, and customer-focused Leasing Consultant to join our property management team!

The Leasing Consultant plays a key role in driving leasing performance, maintaining strong occupancy levels, and delivering an exceptional resident experience. This position serves as a primary point of contact for prospective and current residents, combining sales expertise, relationship building, and day-to-day property operations to support the overall success of the community.

Responsibilities:

Leasing & Sales

- Conduct engaging property tours, identify prospective residents' needs, and effectively communicate community features and benefits.

- Respond promptly and professionally to rental inquiries through phone, email, and in-person interactions.

- Maintain accurate prospect records, guest cards, applications, and follow-up activities within the property management system.

- Prepare and process lease agreements, renewals, and related documentation accurately and efficiently.

- Support occupancy and leasing goals through proactive follow-up and effective sales techniques.

Resident Relations & Customer Service

- Deliver exceptional customer service to prospective residents, current residents, visitors, and team members.

- Build positive relationships that contribute to resident satisfaction and retention.

- Respond to resident inquiries, concerns, and service requests in a timely and professional manner.

- Prepare and distribute resident communications and assist with community engagement initiatives.

Marketing & Community Presentation

- Stay informed of local market conditions, competitor pricing, and leasing trends.

- Participate in marketing initiatives and recommend strategies to improve leasing performance.

- Maintain a welcoming, organized, and professional leasing office.

- Inspect model apartments, vacant units, and community common areas to ensure they meet presentation standards.

- Identify and report maintenance concerns and assist in maintaining community curb appeal.

Administrative & Property Operations

- Assist with rent collection efforts, delinquency follow-up, and accounts receivable activities.

- Support move-in and move-out processes, including inspections and documentation.

- Prepare leasing reports, market surveys, resident notices, and other operational documents.

- Maintain organized and accurate property records in accordance with company procedures.

- Assist the Property Manager with daily operations and other assigned responsibilities.

- Complete opening and closing procedures and work scheduled weekends as business needs require.

Qualifications:

- High school diploma or equivalent required.

- Previous experience in sales, leasing, hospitality, or customer service preferred.

- Strong interpersonal, communication, and relationship-building skills.

- Ability to manage multiple priorities in a fast-paced environment.

- Proficiency in Microsoft Office, including Word, Excel, and Outlook.

- Ability to learn and effectively utilize property management software.

- Basic mathematical skills and strong attention to detail.

- Professional demeanor, positive attitude, and customer-focused mindset.

- Valid driver's license and reliable transportation.

This position may require weekend availability and flexibility based on community operating hours. Other duties may be assigned to support business needs.